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Sales/Customer Support Admin
Sales/Customer Support AdminAscendo Resources • Frederick, MD, United States
Sales / Customer Support Admin

Sales / Customer Support Admin

Ascendo Resources • Frederick, MD, United States
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Sales / Customer Support Administrator – E-Commerce Fine Jewelry Industry

100% onsite in Frederick, MD 21710

Schedule :

  • Normal business hours : 8 : 00 AM – 5 : 00 PM
  • Overtime requirement : Two evening shifts per week (non-negotiable) and one weekend day each week

Compensation & Benefits :

  • Pay : $19 / hour (based on experience)

    • Join a leading e-commerce company in the fine jewelry and diamond retail industry, known for its innovative virtual shopping experience and exceptional customer service. The Sales Administrator plays a key role in ensuring order accuracy, supporting high-value transactions, and maintaining premium service standards.

    Key Responsibilities :

  • Verify customer and order details for accuracy and completeness.
  • Prepare and process customer receipts, invoices, and shipping documentation.
  • Monitor customer interactions across multiple channels to ensure service quality and efficiency.
  • Manage and resolve customer issues, taking ownership from inquiry to resolution.
  • Review and process high-value or high-risk transactions with diligence.
  • Maintain detailed records of orders and customer communications.
  • Support continuous improvement initiatives to enhance service performance and meet key metrics.

    • Qualifications :

  • Minimum of 2 years of experience in sales administration, customer service, or order management.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication abilities.
  • Proven experience handling high-touch customers and resolving account-related issues.
  • Proficiency with computer systems and multitasking in a fast-paced environment.

    • This role offers an excellent opportunity to grow within the luxury e-commerce sector while supporting a customer experience that combines innovation, trust, and exceptional service.

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    Admin Support • Frederick, MD, United States