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Telmed Customer Service Rep - UT, ID, AZ Only

Telmed Customer Service Rep - UT, ID, AZ Only

Direct Meds LLCUtah, United States, United States
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Direct Meds is a fast-growing healthcare technology company providing patients with better access to medications and telehealth services. We’re looking for a Customer Service Representative (CSR) to join our fully remote team and be the front line of support for our customers. We adding 400+ new patients a day and really want to keep up our support services to meet the demands of our great customers who might be having some issue with their weight loss journey.

What You’ll Do

  • Our typical patient is a 55 year old woman who will love to have someone help with questions regarding their patient intake or medication shipments.
  • Respond to customer inquiries via phone, text / SMS, chat, and email in a professional, empathetic, and timely manner.
  • Assist patients with account setup, prescription orders, and troubleshooting.
  • Accurately document interactions and escalate issues when needed.
  • Collaborate with internal teams to ensure customer satisfaction and efficient resolution of issues.
  • Deliver excellent service that reflects Direct Meds’ commitment to patient care.

What We’re Looking For

  • 1+ year of customer service experience (healthcare or pharmacy background a plus).
  • Strong communication skills (verbal and written) and professional phone etiquette.
  • Comfort with technology and ability to navigate multiple systems at once.
  • Problem-solving mindset and ability to stay calm under pressure.
  • Reliable internet connection and a quiet remote workspace.
  • Recognizing patterns with problems.
  • Motivated by achieving performance goals and willing to ask for positive reviews!

    • Why Join Direct Meds?

  • Competitive pay ($17–$24 / hr depending on experience).
  • 100% remote position – work from anywhere in the U.S.
  • Opportunity to be part of a mission-driven company improving patient healthcare access.
  • Supportive team culture with room to grow your career and a chance to really develop job skills in a very well organized rapidly growing business.

    • If you’re passionate about helping people and thrive in a fast-paced environment, we’d love to hear from you!

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    Customer Service Rep • Utah, United States, United States

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