Carriage House Retail Supervisor - Seasonal

Seasonal Retail Supervisor

The starting pay range for this position begins at $21.06 / hour and is based on the level of qualifications and relevant experience above the minimum requirements. Please note that this is a seasonal position with an expected end date of January 2026. However, based on performance and business needs, there may be an opportunity to be considered for a more permanent role at the end of the season, if one is available.

Schedules may vary; open availability, including evenings and weekends, is required for this position.

The Seasonal Retail Supervisor sets the tone for the store and the team and helps bring our gracious hospitality to life for our guests. They are responsible for driving profitable sales growth through all aspects of the store including guest service, store operations, visual merchandising, and talent development. They are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with the Sr. Retail Manager and / or Assistant Manager, they will teach and coach behaviors to Leads and Sales Associates to cultivate a high performing team to deliver a best-in-class experience to our guests.

Essential Job Duties :

• Models, teaches, and promotes the Gracious Hospitality / guest service principles and standards, offering a consistent guest experience.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all operational, performance, and behavior standards.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Administers all operational processes including inventory receipt / transfers, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensures visual presentation, product stock levels, organization, and facility maintenance are representative of Biltmore's standards.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
• Assists in recruiting, hiring, and developing a high-performing team.
• Supports, implements, and provides follow-up for all on-boarding and training programs.
• Assesses and coaches store team on performance, including writing annual performance appraisals, and resolves human resources issues in a timely and effective manner.

Qualifications :

Physical Requirements :