Order Management Specialist

Order Management Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to : Project Support Operations Manager

Your Role And Responsibilities :

As the Order Management Specialist, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. This is a hybrid position. Successful candidates can be located in any of the following locations : Lake Mary, FL, Houston, TX, or Mebane, NC. This role is contributing to the Electrification Distribution Solutions (ELDS) in North America. Main stakeholders are external and internal customers, project management and engineering, supply chain, project operations management, etc.

You will be mainly accountable for :

• Owning handoff to delivery of Non-Complex Material or Engineering orders (order entry to closing)
• Ensuring clean order entry as per the relevant requirements, including prices, quantities, dates, customer, and company data, etc., enabling seamless order execution in the system.
• Ensuring alignment between Customer PO, SPINE order, and project FCM to create / transmit or update project deliverables in SPINE and SAP.
• Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
• Analyzing statistics, including forecasting, pacing, accounts receivables, invoicing plan, open orders, change order entries, etc., using available tools and collecting relevant information.
• Creating and maintaining Material Master along with Source and Vendor records in SAP.

Qualifications For The Role :

More About Us :

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

Why ABB?

What's in it for you :

We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites :

ABB Benefit Summary for eligible US employees

Retirement

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.