Intake Liaison

Job Description

Job Description

The Intake Liaison plays a crucial role in ensuring the smooth operation of our business development firm by managing patient intake processes. This position requires strong organizational skills, attention to detail, and a compassionate approach to patient care. The Intake Liaison will be responsible for collaborating with home care agencies and their respective intake team, assisting patients with scheduling NYIA appointments, managing case load, and facilitating communication between patients and healthcare providers.

Duties

• Manage the patient intake process, including scheduling NYIA appointments and verifying insurance information.
• Assist caregivers with their registration process.
• Communicate effectively with patients regarding their care plans and any necessary documentation.
• Update the account management and marketing team on the progress of their case load.
• Operate phone systems to handle incoming calls, answer inquiries, and direct calls as needed.
• Collaborate with the home care agency's intake, coordination, and HR staff to ensure seamless patient transitions and continuity of care.
• Provide support in office management tasks as required.

Requirements

This role is essential for maintaining the high standards of our customer service while ensuring that patients receive the support, they need from their first point of contact.

Job Type : Full-time

Salary Range : $48,000- $53,000

Company Description

The Mateo Agency is a business development firm that specializes in management, consulting and marketing in the healthcare industry.

Company Description

The Mateo Agency is a business development firm that specializes in management, consulting and marketing in the healthcare industry.