Veterinary Client Support Specialist, Bilingual - Virtual

Overview

Petfolk is recreating the veterinary journey from the ground up with technology and design at the center. We're revolutionizing how we work and take care of pets with beautifully crafted physical and digital spaces. We are bringing together people with the biggest hearts and brightest minds to make pet care the way we dreamt it could be.

Virtual Customer Support plays an integral role in the success of the practice and is expected to champion Petfolk's core values while assisting the team in meeting the goals of the pet care center. Virtual Care Support team members ensure high-quality patient care and exceptional customer experience.

Virtual Customer Support team members will work directly under the supervision of the VP of Virtual Medicine and Operations. The Customer Support team member must be comfortable with interacting with customers and medical teams across multiple channels including text, phone, and email.

Responsibilities

• Able to interact with customers and medical teams across multiple channels including text, phone, and email.
• Respond to basic inquiries via calls, texts, and emails (booking appointments, directions, general questions).
• This position will not be required to answer any medical questions; transfer all medical questions to TeleAdvice Support team members.
• Provide high-quality customer experience in a fast-paced environment and support the goals of the pet care center.

Qualifications

Nice To Have

Competencies

Benefits

Our team is our most important asset. We're committed to caring for them with the same standards we have for pets and their people. Petfolk proudly offers a robust benefits package, including Equity Compensation for all employees. See full details on our Careers Page.

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