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Customer Service Representative
Customer Service RepresentativeSpero Technology • Indianapolis, IN, United States
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Customer Service Representative

Customer Service Representative

Spero Technology • Indianapolis, IN, United States
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Mortgage Origination Customer Service Representative

Location : Indianapolis, IN

Schedule : Monday – Friday | 10 : 00 AM – 6 : 30 PM ET | Full-time (30–40 hours per week)

Overview

We are seeking motivated Mortgage Origination Customer Service Representatives to support a federal housing initiative focused on helping individuals and lenders navigate the Federal Housing Administration (FHA) mortgage process. In this role, you’ll leverage your background in loan origination—whether as a Loan Processor, Loan Officer, Underwriter, or similar professional—to provide exceptional customer service while expanding your expertise in FHA policies and procedures.

What We Offer

  • Monday–Friday schedule with no weekend work
  • Comprehensive benefits available on day one (medical, dental, vision, 401(k), life insurance, and disability plans)
  • Paid Time Off (PTO) up to 15 days annually, plus 11 paid holidays
  • Company-supported Public Trust clearance eligibility upon hire
  • Continuous training and professional development
  • Opportunities for career growth and internal mobility
  • Voluntary overtime available based on business needs

Key Responsibilities

  • Deliver exceptional customer service by responding to calls and emails from the lending industry and the public regarding FHA guidelines and procedures.
  • Utilize mortgage knowledge and reference materials to identify and communicate accurate information to clients.
  • Follow established procedures and workflows for different contact types and systems.
  • Accurately document all customer interactions in the database.
  • Maintain up-to-date knowledge of FHA mortgage processes and updates.

    • Qualifications

    Required :

  • High School diploma or GED
  • Minimum of 2 years of mortgage origination experience (loan originator, loan processor, junior underwriter, or loan officer)
  • At least 1 year of contact center or telephone-based customer service experience
  • Ability to obtain a Public Trust Security clearance (includes credit and background check)
  • Proficiency with multiple computer systems and search tools
  • Strong written and verbal communication skills, including phone etiquette
  • Typing speed of at least 40 WPM

    • Preferred :

  • Previous experience with FHA loan programs or guidelines
  • Omnichannel contact center experience

    • Why Join

    This position offers a stable weekday schedule, meaningful work that supports affordable housing initiatives, and opportunities to grow your career in the mortgage and federal support sectors—all while helping individuals and communities achieve their homeownership goals.

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    Customer Service Representative • Indianapolis, IN, United States