Director of Support EngineeringVirtualVocations • Baltimore, Maryland, United States
Director of Support Engineering
VirtualVocations • Baltimore, Maryland, United States
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A company is looking for a Director of Support Engineering.
Key Responsibilities
Define vision and strategy for Global Support Engineering while managing day-to-day operations
Own global KPIs, implementing tools and workflows to enhance operational efficiency
Advocate for customer needs, ensuring support insights inform product development and client engagement
Qualifications
7-10 years of experience in technical support or related fields, with 3-5 years in leadership roles
Experience in building and managing support operations in SaaS or AdTech environments
Strong understanding of programmatic advertising and related technologies
Familiarity with support tools like Salesforce, Jira, and Confluence
Background in digital advertising technologies and trends preferred
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Director Of Engineering • Baltimore, Maryland, United States
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