Strategist III
Location : Cupertino, CA
Duration : 12+ Months
Top 3 required skills :
- Strategy - Our team creates end-to-end digital customer experience strategies for Client's online shopping touch points. This resource will need to leverage relevant customer insights and trends to creatively ideate and develop business requirements for new app features and experiences.
- Storytelling - All forms of communication are critical here, but someone with masterful Keynote skills that can craft an engaging and visually appealing narrative would be a huge asset.
- Analysis - Strong qualitative and quantitative abilities to assess large amounts of complex data and distill it into insightful takeaways are a must.
Job Description
The Client Store Online org is responsible for Client's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy, and learn everything Client, wherever they are. As part of the Digital Experience & Expansion team, you will help create and optimize innovative e-commerce strategies and initiatives across primarily Client.com and the Client Store app. As an analyst on the team you will specifically focus on supporting our fastest growing platform, the Client Store app. You'll help ideate and enhance best-in-class experiences, while managing the day-to-day program management operations from analysis and reporting to marketing activation planning. This will include conducting deep-dive audits of current customer behavior and existing experiences, identifying actionable opportunities for enhancements.
Responsibilities
As an app strategist and program manager for Retail Online you will :
Analyze and compile app trends and insights from quantitative and qualitative inputs, crafting coherent narratives for executive audiencesDevelop and bring-to-life an app growth marketing strategy, increasing user awareness and adoption.Conduct external industry benchmarking research, identifying relevant inspiration and opportunities to stitch backRepresent a business and customer experience point of view on a variety of capital projects, defining our strategy for new app featuresHelp create and present strategic briefs and presentations to document business priorities, opportunities, and performanceRegularly measure and report on program performance. Plus create financial business casesAct as a digital experience liaison with core cross-functional partners, including Product, Marcom, Merchandising, and others, providing actionable feedback and supporting the efficient delivery of a variety of app-centric projectsAttributes
Problem solver mindset amidst ambiguity - able to flexibly adapt and make quick, pragmatic decisions based on limited infoProactive bias for action and being resourcefulBalance of creative thinking and analytical rigor (data-driven mindset)Team player able to build collaborative relationships with cross functional and global partners, influencing without authorityIntellectual curiosity and comfort with ambiguity and uncertaintytDemonstrates Client's values of inclusion and diversity regularly, helping create an environment that respects differencesDesired Skills
4+ years of experience working in a strategy or customer experience functionExperience in, deep knowledge of, and passion for the global retail or e-commerce B2C industry, ideally in the tech sector. Proven track record in gifting, strategy consulting and / or gifting also ideal.Ability to simultaneously operate both strategically and tactically, proactively sweating the details, while not losing sight of the big picture and customer centricityDemonstrated analytical / reporting skills, including creating clear visualizations. Should have a knack for uncovering root causes and simplifying complexity in order to synthesize clear insights and make data-driven decisions. Hands on experience with a variety of business analytics tools such as Adobe Analytics, Tableau, and advanced Excel preferredExperience working with senior executives and translating complex business analysis and research into strategic decision-makingExceptional verbal and written communication, compelling storytelling, and sophisticated presentation skills, including proficiency in Keynote and presenting to various levels of leadership.