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Call Center Associate
Call Center AssociateNTT DATA • Chicago, IL, US
Call Center Associate

Call Center Associate

NTT DATA • Chicago, IL, US
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Call Center Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Associate to join our team in Chicago, Illinois, United States.

Job Description

The person in this role will serve as a Service Center Representative working in our inbound contact center. Primary duties will include :

  • Processing customer applications of Full Payment Certificate
  • Processing other supported applications
  • Respond and service customers via email, phone, or in-person regarding Utility Bills
  • Respond to and service customer calls via an inbound ACD system or emails via an email routing client
  • Educate and inform customers on account related departmental questions, concerns, and requests as well as City Policies, Procedures and Protocols
  • Research and analyze inquiries and concerns and take the appropriate action in resolving their utility Billing inquiries
  • Promote positive customer relations while maintaining the highest standards of ethics, quality, and service professionalism

Minimum Required Skills :

  • 3+ years of experience in customer service with dedicated roles servicing customers in a contact center setting.
  • 2+ years of data entry experience.

    • Preferred Skills :

  • Exhibits strong and effective customer service and communication skills and is comfortable working in challenging situations with customers who may not always present the most calm or polite demeanor.
  • Has the aptitude and competency to conduct in-depth account reviews and use critical thinking to resolve problems.
  • Is willing to commit to a client-facing environment where staff are expected to deliver high levels of performance in key areas including attendance, adherence to schedule, productivity, compliance and quality of service.
  • Must be able to maintain a professional, friendly, and courteous demeanor at all times.

    • About NTT DATA

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

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    Call Center Associate • Chicago, IL, US