Assistant General Manager

SUMMARY :

This leadership position requires minimal supervision. The individual is responsible for exercising independent judgment to manage the daily operations related to optimally operating the hotel. This employee understands, appreciates, and embraces the HDG vision, mission, and values. As a leader, must be a self-starter and understand the position requires 24-hour availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Core duties and responsibilities include the following. Other duties may be assigned.
• Training, mentoring and supervising staff.
• Understanding budget management to maximize revenues.
• Planning maintenance work, events, and room bookings.
• Handling customer complaints and queries.
• Promoting and marketing the business.
• Ensuring compliance with health and safety legislation and licensing laws.
• Meeting with each department in the department's primary work area to check- in with team members within different divisions of the property.
• Perform administrative duties in the office such as payroll, bank deposits, and follow up on operational checklists and safety training.
• Have a staff training meeting with team members as appropriate to maintain exceptional service levels for guests and within the team.
• Inspect guest rooms and "back of house" areas to ensure brand and company standards are being met.
• Walk / be present on property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success.

ATTENDANCE :

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES :

To perform the job successfully, an individual should demonstrate the following competencies :

Intellectual

Interpersonal

Leadership

Organization

SUPERVISORY RESPONSIBILITIES :

Directly supervises employees in the Front Desk, Maintenance, Housekeeping, Laundry, and Breakfast Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE :

High school diploma or general education degree (GED); or one to three years related experience and / or training; or equivalent combination of education and experience.

LANGUAGE SKILLS :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

COMPUTER SKILLS :

To perform this job successfully, an individual should have knowledge of : Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint).

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and all other jobs within the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to talk or listen. The employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, taste, or smell.

The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but can vary. Professional attire.

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