(USA) Operations Manager I

Operations Manager I

Manages the development and improvement of new or existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements, providing subject matter expertise, developing requirements, providing solutions for complex problems that span multiple business functions and timeframes with new or existing tools, and partnering cross-functionally with product management, merchandising, engineering, and other groups to drive projects.

Manages one or more work streams for the operations organization by designing project plans and leading a group of associates, facilitating meetings involving stakeholder teams to analyze, plan, and implement project initiatives, recommending appropriate operational processes, developing and managing project requests and timelines, by establishing project requirements, communicating project status, details, timelines and available resources, planning and executing resource allocation, finalizing, approving, and delivering projects, taking corrective action as necessary to drive project results, communicating project plans and deliverables to key stakeholders, identifying root causes and developing potential solutions for initiatives, and making recommendations based on data and observation.

Provides decision support by analyzing and interpreting data and information, conducting analyses of initiatives to understand and communicate trends, translating data analysis into recommendations aligned with business objectives, and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.

Supervises and manages associates and leaders in assigned area of responsibility by giving direction, monitoring performance and providing feedback, identifying training and development needs and providing opportunities for learning and growth, teaching, supporting, and modeling logistics and company policies and procedures, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.

Identifies and tracks export shipment data by investigating opportunities for improvement within the warehouse, providing feedback to internal customers and associates, reviewing statistical data of shipments, keeping records of shipments to comply with regulatory agencies, preparing reports, and auditing records and reports submitted to regulatory agencies.

Trains export associates on shipment process and documentation required by carriers and governmental agencies by identifying opportunities for improvement with the processing of orders, developing training plans to improve the shipment process, and maintaining compliance and service levels to internal and external customers.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices, supporting and aligning efforts to meet customer and business needs, and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans, using the Open Door Policy, and demonstrating and assisting others with how to apply these in executing business processes and practices.

Minimum Qualifications : Bachelor's degree in Business, Business Administration, Financial Management, Logistics, or related field and 1 year's experience in logistics, supply chain management, human resources, finance or related area OR 3 years' experience in logistics, supply chain management, human resources, finance, or related area.

Preferred Qualifications : Supervising Associates Masters : Business, Masters : Supply Chain

Primary Location : 5710 INNER PARK DR, STE 200 EDWARDSVILLE, IL 62025-0000, United States of America