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Client Intake Coordinator
Client Intake CoordinatorHabitat For Humanity Of Greater Orlando Inc • Orlando, FL, US
Client Intake Coordinator

Client Intake Coordinator

Habitat For Humanity Of Greater Orlando Inc • Orlando, FL, US
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Job Description

Job Description

Mission

Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities, and hope.

Compensation

Starting at $20.00 hour based on experience

Benefits

  • Health insurance – Paid at 80% for employee only
  • Benefit options paid 100% for employee only

Short-term disability

  • Long-term disability
  • Life insurance 1x salary up to $125,000
  • Voluntary - dental, vision, supplemental life, hospitalization, critical illness, and accident coverage.
  • Retirement plan with match up to 5% first of the month after 30 days
  • Paid Holidays – 12 per year
  • Flexible paid time off
  • Telecommuting options
  • Book club and engagement activities
  • Wellness initiatives
  • Public Service Loan Forgiveness Eligible Employer

    • Classification

    Non-Exempt

    Reports to

    Director of Counseling

    Summary / Objective

    The Housing Counseling Intake Coordinator serves as the first point of contact for individuals seeking housing support, guiding them through the intake process with professionalism and care. This role ensures accurate data collection, timely communication, and smooth coordination between clients, staff, and external partners to support successful housing outcomes.

    Essential Functions

  • Answer inquiries about our programs, filter clients to the correct program by ensuring they get an appointment for required services. Keep track of calls and outcomes.
  • Assist interested parties in beginning the inquiry or application process for Habitat programs and / or to refer to programs outside the agency.
  • Assist clients through the housing counseling intake process by entering data into the HomeKeeper platform.
  • Meet with clients by phone or face to face to assist with collecting data and documents.
  • Upload documents, keep track of data entry, maintain accurate files, and ensure all data is entered in a timely manner.
  • Notate each file when working with the clients to paint a picture of the story and help the client understand their next steps.
  • Understand the required documents needed for all Habitat Orlando & Osceola programs to assist clients in navigating the process and collecting the necessary documents in a timely manner.
  • Stay current with trainings and update Housing Counseling information.
  • Manage relationship with the client throughout the intake process, following up with clients that miss appointments.
  • Answer all mail, email, and telephone calls within 48 business hours and in a courteous and professional manner.
  • Provide assistance to other department staff members as needed.
  • Provide reports on status of files on a regular basis.
  • Work closely with the certified housing counselors.
  • Assist as needed with additional events such as but not limited to FTHBW, Habitat U, intake days etc.
  • Other duties as assigned in support of the Programs team.

    • Competencies

  • Passionate about the Habitat for Humanity mission and purpose
  • Ability to function effectively with a minimum of daily direction and support.
  • Can solve problems and consult the appropriate party as needed to make decisions in a quick and effective manner.
  • Proficient in Microsoft Office Suite.
  • Maintain confidentiality of sensitive information.
  • Ability to take initiative, prioritize work, meet deadlines & be highly organized and flexible.
  • Ability to work on multiple projects at once in a fast-paced environment.
  • Excellent written and verbal communication.
  • Ability to work directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
  • Superior customer service skills.
  • Knowledge of community resources or social services.

    • Supervisory Responsibility

    This position has no supervisory responsibility.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

    Physical Demands

    The position requires sitting for extended amounts of time and working on a computer / typing and communicating on the phone. The employee must also occasionally lift and move up to 15 pounds.

    Position Type / Expected Hours of Work

    This is a full-time, hourly position. Standard work hours are Monday through Friday, 9 : 00 a.m. to 5 : 00 p.m. Occasional evening and weekend hours may be required based on program or client needs.

    Travel

    Travel, if any, is primarily local during business hours and mileage is reimbursed.

    Required Education and Experience

  • High school diploma or equivalent
  • One year customer service experience
  • Bi-lingual; fluent in English and Spanish
  • Must obtain Anti-Money Laundering certificate within the first 90 days and maintain annually : training provided by Habitat
  • Must obtain Safeguarding certificate within the first 90 days and maintain annually : training provided by Habitat

    • Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Office Location :

    Main location : 4116 Silver Star Rd. Orlando, FL 32808

    To Apply :

    Please visit our website at www.habitatorlando.org / employment to apply.

    Habitat for Humanity Greater Orlando & Osceola County, Inc. is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran / reserve national guard status, or any other status or characteristic protected by law

    Habitat Greater Orlando & Osceola County Core Values

    WE... leads our core values as WE are a team operating together. WE are the foundation that the core values are built upon; these values do not apply to or represent just one of us they apply to all of us. Only as a team will we succeed.

    Deliberate

    Planful – You look forward and work not only on what is in front of you, but also what is on the horizon.

    Measured – You pay attention to the little details that make a big difference.

    Levelheaded – You do things the right way, even when it’s not the easy option.

    Honorable

    Candid – You point out issues, along with possible solutions.

    Transparent – You own your mistakes and learn from them.

    Trustworthy – You do what you say you are going to do.

    Nimble

    Empowered – You accept the independence and responsibility to excel.

    Creative – You integrate process improvements and innovations into project enrichment.

    Flexible – You welcome opportunities to broaden your skill set and gain new perspective.

    Optimistic

    Positive – You embrace opportunities to positively elevate others.

    Fun – You work hard...but have fun doing it.

    Playful – You incorporate a spirit of adventure and playfulness into your work when appropriate.

    Tenacious

    Diligent – You are mindful about the details and show care and enthusiasm for big and small projects alike.

    Dedicated – You champion perseverance in all that you do.

    Driven – You make sure that the job gets done even when there are obstacles or tight deadlines.

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    Intake Coordinator • Orlando, FL, US