Customer Service Representative

Job Description

Job Description

Customer Support Coordinator

First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and / or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.

RESPONSIBILITIES :

• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and / or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.
• Screen and distribute general email and voicemail inquiries to appropriate person or department.
• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.
• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.
• Maintain office supplies for Customer Service teams.
• Monitor incoming faxes and route accordingly.
• Other duties or responsibilities as required

REQUIREMENTS :

PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)