Restaurant Manager - Edinburg, TX

Overview

Restaurant Manager - Edinburg, TX at Church's Chicken PR

Reports To (Title) : Market Leader

Department : Field Operations

Job Summary : The Church's Restaurant General Manager is passionate about providing guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location.

Key Duties / Responsibilities

• Creates an in-store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
• Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in person or by phone. Applies the "listen, apologize, satisfy and thank" model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

Position Qualifications / Functional Skills

J-18808-Ljbffr