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Customer Service Representative - Cookeville / Crossville

Customer Service Representative - Cookeville / Crossville

Enterprise HoldingsCrossville, TN, US
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Customer Assistance Representative Sr (CAR Sr)

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is located in Crossville (38555) Cookeville (38501) Athens (37303) Dayton (37321) Clinton (37716) and the surrounding areas.

This is a full time position with a starting rate of pay $18.00 / hour based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to :

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development

Schedule : Monday - Friday 8 : 30am - 5 : 30pm and rotating weekends Saturday 8 : 00am - 1 : 00pm

Responsibilities include :

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

    • Equal Opportunity Employer / Disability / Veterans

    Qualifications :

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior customer service retail experience in a fast-paced environment
  • Must have a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule(s) : Monday-Friday 8 : 30am-5 : 30pm, and rotating weekends Saturday 8 : 00am-1 : 00pm
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    Customer Service Representative • Crossville, TN, US

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