Customer Care Specialist

Job Description

Job Description

Description : Summary

The Customer Care Specialist is responsible for providing exemplary service to our customers by addressing and resolving their issues. While performing these duties, the incumbent must strive to live our core values by embracing a “can do attitude”, demonstrating our brand of customer service “on steroids”, and protecting our customers’ security and privacy.

Essential Duties and Responsibilities

• Responsible for responding to inbound calls, emails, and in person communications to assist customers with inquiries regarding routine banking transactions, deposit account questions, and account verifications.
• Advocates the benefits of Connection Bank products and services to promote customer enthusiasm and engagement.
• Researches and resolves customer questions, inquiries, requests, and problems in a pleasant and timely manner.
• Handles all debit card issues (ordering, fraud, transaction research, and disputes).
• Coordinates escheatment of customer accounts and checks on a regular basis
• Balance internal reports and accounts.
• Manages branch capture functions.
• Sets up and troubleshoots all business and retail online banking.
• Goes on interoffice and post office courier runs.
• Completes assigned compliance training.
• Operates mail service equipment.
• Performs other duties as required or assigned.

Requirements : Skills and Abilities

Physical Demands

The person in this position must be able to :

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned and is subject to change at any time. This job description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the need of the Bank and requirements of the position change.