Temporary Clerical Support Position
Work Schedule : Monday - Friday, 20-25 hours minimum per week
Under general supervision, provides moderately complex, specialized clerical support to the Assessing Department. Knowledge of the department, telephone etiquette, and excellent keyboard skills are critical to this position. Duties include a variety of clerical tasks and / or responsible public contact work. Performs other work as requested or assigned. Incumbent may have the opportunity to develop additional expertise in assigned areas.
Examples of duties and responsibilities include :
- Answers telephone and receives inquiries and / or complaints, providing information based on knowledge of the Assessing department practices, or referring callers to appropriate personnel, as necessary; routes messages for Department personnel, as necessary;
- Greets citizens, visitors or customers and provides customer service; provides specific information and assistance related to the Assessing Department;
- Utilizes computerized data entry equipment and various word processing, spreadsheet and / or file maintenance programs to enter, store and / or retrieve information as requested or otherwise necessary;
- Types material from typed or handwritten copy, which requires the use of a variety of standardized formats for preparing correspondence, reports, schedules, records, minutes, etc.; assumes responsibility for the correctness of spelling, punctuation, grammar, and format;
- Opens, sorts & distributes mail;
- Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines and in accordance with established goals and objectives;
- Maintains filing system of correspondence, forms, reports, and records;
- Operates automated office equipment including photocopier, computer and printer.
Requirements include :
High school diploma or GED.Supplemented by a minimum of one (1) year of general clerical experience, including computer operations and customer service, or an equivalent combination of training and experience.Must have keyboard skills with proficiency and speed with a varied range of computer application programs.Must be able to type at a rate consistent with departmental needs.Knowledge, skill, and ability requirements include :
Knowledge of departmental and municipal rules, regulations, policies, and procedures.Knowledge of modern office terminology, methods, practices, and procedures.Skill in the operation of modern office equipment.Ability to understand and follow complex oral and written instructions.Ability to establish and maintain effective working relationships with fellow employees, superiors and the general public.Ability to interpret and apply established policies and procedures.Ability to communicate information tactfully and impartially.Ability to maintain complex records.Ability to develop, install and communicate clerical procedures from general instructions.Ability to handle reasonably necessary stress.Physical requirements include :
Some standing and walking, or frequent light lifting (5 - 10 pounds); or minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.Extended periods of time at a keyboard.Environmental requirements include :
The task is regularly performed without exposure to adverse environmental conditions.Method of selection includes :
Applicants' education, training and experience will be analyzed. Written, oral, proficiency and / or other exams may be given to determine if the applicant has the necessary knowledge, skills and abilities. Appointment will be made in accordance with City policy, Civil Service Ordinance and Rules and Regulations, and the Labor Agreement with the most senior interested applicant meeting the experience and training requirements being appointed.