Talent.com
Disaster Relief Call Center Representative

Disaster Relief Call Center Representative

MCI, LCOK, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8 : 00 AM - 8 : 00 PM ET, with shifts from 8 : 00 AM - 2 : 00 PM and 2 : 00 PM - 8 : 00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES A HURRICANE RELIEF AGENT DO?

We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Key Responsibilities :

  • Assist customers with service inquiries
  • Learn the common requests and solutions
  • Improve the customer’s experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • CONDITIONS OF EMPLOYMENT

    All MCI Locations

  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  • COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

    What You Can Expect from MCI :

    We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy :

  • Paid Time Off : Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
  • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings : Secure your future with retirement savings programs, where available.
  • Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance : Access life insurance options to safeguard your loved ones.
  • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training : Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code : Be comfortable while you work.
  • Compensation & Benefits that Fit Your Life

    MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

    If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

    PHYSICAL REQUIREMENTS

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    REASONABLE ACCOMMODATION

    Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

    DIVERSITY AND EQUALITY

    At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

    MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

    MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

    ABOUT MCI (PARENT COMPANY)

    MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

    In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands : MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

    DISCLAIMER

    The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

    The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

    serp_jobs.job_alerts.create_a_job

    Call Center Representative • OK, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    911 Telecommunicator

    911 Telecommunicator

    Government JobsShawnee, OK, US
    serp_jobs.job_card.full_time
    Telecommunicator Shift Supervisor.This classification is a safety-sensitive position as defined by the United States Department of Transportation drug and alcohol testing regulations and / or the Okl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Air Comfort Solutions OKCMoore, OK, United States
    serp_jobs.job_card.full_time
    Looking to TRADE UP to a better opportunity? Air Comfort Solutions OKC, LLCis looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support tea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Speech Therapist - $1,716 per week

    Travel Speech Therapist - $1,716 per week

    Coast Medical ServiceAda, OK, United States
    serp_jobs.job_card.full_time
    Coast Medical Service is seeking a travel Speech Language Pathologist for a travel job in Ada, Oklahoma.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & allied ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Join the Elite : Remote Insurance Sales Careers for High Achievers

    Join the Elite : Remote Insurance Sales Careers for High Achievers

    Griffin AgencyShannon Park East, OK, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +2
    serp_jobs.filters_job_card.quick_apply
    We are an insurance technology and distribution platform that is transforming the industry.We have developed a paperless, data driven underwriting process that allows us to issue policies in less t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative - Norman, OK

    Customer Service Representative - Norman, OK

    Advanced Call Center TechnologiesGoldsby, OK, United States
    serp_jobs.job_card.full_time
    Advanced Call Center Technologies Job Description Call Center Representative - Agent Reports To : Operations Supervisor Department : Operations FLSA Status : Non-exempt Summary : Customer Service Repre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    U-HaulNorman, OK, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Entry Level Sales Representative / 100% Commission

    Entry Level Sales Representative / 100% Commission

    Lifepro RecruitementSpring Hill, OK, us
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We specialize in helping families with.No prior experience is required — we provide.Full training & mentorship provided.Conduct virtual consultations to understand client needs.Guide clients th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Service Representative

    Customer Service Representative

    Security FinancePurcell, OK, US
    serp_jobs.job_card.full_time
    Do you have customer service experience?.Are you looking for an opportunity to learn a.Do you want multiple opportunities to. Do you want to work in an open,.You’re the first face customers see and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Service Representative - Outpatient Chemotherapy

    Patient Service Representative - Outpatient Chemotherapy

    MercyAda, OK, US
    serp_jobs.job_card.full_time
    Join Our Team As A Patient Service Representative.We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Life and Health Insurance Agent

    Life and Health Insurance Agent

    Fifer AgencyNorman, OK, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Remote Insurance Agent Company : The Fifer Agency About Us : The Fifer Agency empowers professionals to take control of their schedules, earnings, and career paths. Specializing in Mortgage Protecti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Life Insurance Agent

    Life Insurance Agent

    Deiss AgencyNorman, OK, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    The Deiss Agency We’re seeking motivated, independent Life Insurance Agents ready to learn, work hard, and earn what they deserve—all while working remotely. Set your own schedule, part-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Healthcare Customer Service Representative

    Healthcare Customer Service Representative

    Five Star Call CentersRemote, OK, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. This is a full-time, remote opportunity avail...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Member Service Representative

    Member Service Representative

    Communication Federal Credit UnionShawnee, OK, US
    serp_jobs.job_card.full_time
    North Kickapoo Avenue, Shawnee, OK, USA.New Hire Welcome Bonus after 90 days.Competitive Pay with advancement opportunities. Paid Time Off (Starting at 16 days per year with Years of Service Increas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Broadband Representative / Associate / Specialist

    Broadband Representative / Associate / Specialist

    Vyve BroadbandShawnee, OK, US
    serp_jobs.job_card.full_time
    VYVE BROADBAND JOB DESCRIPTION.Broadband / Cable Installer Technician.Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states.Vyve Broadband offers a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    LIFELINE FIELD MARKETING

    LIFELINE FIELD MARKETING

    Galaxy DistributionSeminole, OK, us
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    LifeLine Field Sales Representative Job Description.We are hiring highly motivated Lifeline field Representatives in Oklahoma to join our team. As a Lifeline Representative, you will be responsible ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Shift Lead

    Shift Lead

    WalgreensShawnee, OK, US
    serp_jobs.job_card.full_time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Representative HME Intake

    Representative HME Intake

    Norman Regional Health SystemNorman, OK, United States
    serp_jobs.job_card.full_time
    Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retireme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Lead Generation Agent

    Lead Generation Agent

    ISS GovernanceNorman, OK, US
    serp_jobs.job_card.full_time
    ISS STOXX is hiring! We seek an outbound Lead Generation Agent to be part of a dynamic team helping our clients reach their target audiences in the financial services and insurance industries.If yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    TeleSales Representative

    TeleSales Representative

    Joseph and YoungShawnee, OK, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Propel Your Career to New Heights with Us!.Ready for an extraordinary career opportunity?.Our rapidly growing company is featured in Forbes and has been on the Inc. With numerous client requests dai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Customer Intake Specialist (M-F)

    Customer Intake Specialist (M-F)

    Five Star Call CentersRemote, OK, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    As a Customer Intake Specialist, you will connect consumers with trusted carriers specializing in car insurance, helping them find the right coverage tailored to their needs.As a key member o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day