Dean of Transfer Programs

The mission of Wytheville Community College is dedicated to facilitating student success and fostering excellence through teaching while providing personal development, lifelong career growth, community leadership, economic advancement, and cultural enrichment for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by : providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services.

As the Systems Engineer, this Tier 2 position supports the colleges server infrastructure and Microsoft 365 environment to ensure stable, secure, and reliable access to technology services for faculty, staff, and students. This includes performing day-to-day monitoring, maintenance, and basic administration of on-premises servers, virtual machines, and cloud-based Microsoft 365 services such as Exchange Online, Teams, SharePoint, and OneDrive.

Working under the guidance of the Technology Director, this role assists with server

patching, backup monitoring, Active Directory and Azure AD account management, and service availability checks. The position also provides second-level support for technical issues escalated from the help desk, focusing on user access problems, file and print services, Microsoft 365 support requests, and troubleshooting routine server and system performance issues.

The Infrastructure Engineer supports system documentation efforts, helps implement security best practices under supervision, and participates in planned system updates and infrastructure projects. This position plays a key role in onboarding and offboarding processes, ensuring user access is provisioned accurately across on-prem and cloud systems. Basic scripting (e.g.,PowerShell) may be used to streamline account and license management tasks.

As part of the IT Services team, this role collaborates with network, support, and

enterprise application staff to maintain a consistent and functional IT environment across all VCCS college locations. The position may coordinate with the VCCS and third-party vendors as needed for support issues and service requests. and provide skills and contribute to the colleges mission by supporting dependable and responsive technology services.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's / Required Qualifications

• Hands on experience with the installation, configuration and support of servers systems including both physical and virtual environment;
• Practical experience with Microsoft technologies including Active Directory, Microsoft 365, Azure AD, and related cloud service;
• Familiarity with information security principles, internet security protocols, and cybersecurity best practices;
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues across various systems and platforms;
• Ability to manage service requests using an IT ticketing system, including tracking progress, documenting resolutions, and escalating as appropriate;

Ability to assess service effectiveness, identify areas for improvement, and recommend changes to better meet user needs; and

Demonstrated experience supporting multiple projects and priorities within established deadlines.

Additional Considerations

Experience, certification, and education equivalent to an Associate degree in Computer Science, Information Technology, or a related field.

Operation of a State Vehicle Yes

Supervises Employees No

Required Travel

May be required to travel for training or to WCC off-site locations.

Posting Detail Information

Posting Number CLS_3860P

Recruitment Type General Public - G

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date 07 / 07 / 2025

Job Close Date 07 / 25 / 2025

Open Until Filled

Agency Website www.wcc.vccs.edu

Contact Name Malinda Poole Eversole

Email HR@wcc.vccs.edu

Phone Number 276-223-4869

Special Instructions to Applicants

In support of the Commonwealths commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealths Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link : https : / / www.dars.virginia.gov / drs / cpid / PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Background Check Statement Disclaimer

The selected candidates offer is contingent upon the successful completion of a criminal background investigation, which may include : fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealths Statement of Economic Interest. For more information, please follow this link : http : / / ethics.dls.virginia.gov /

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

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