Mediation Intake Counselor (63682)

About VOAWW

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other.

Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Benefits (Full time)

• Vacation and Sick Time : Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays : 8 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

GENERAL FUNCTION

Serve as the initial contact for Dispute Resolution Center (DRC) clients including answering phones, providing information / referral services, conciliating disputes, and setting up mediation cases. The counselor will use active listening techniques and conflict resolution skills to empower callers. Mediate cases as assigned.

Principal Activities

Physical Demands / Working Conditions

The physical demands here are representative of those that must be met by an employee in a business office environment to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Effect On End Result

Contribute to meeting and enhancing program goals and objections

Qualifications

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals' race, sex, age, national origin, disability status or any other protected characteristic.

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