Loss Mitigation Liaison

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

Act as the Single Point of Contact (SPOC) for borrowers in the loss mitigation process, including package collection and foreclosure

Handle inbound and outbound calls to assist delinquent mortgage loan borrowers and document interactions in the servicing system

Communicate loss mitigation terms, options, and the foreclosure process to borrowers while ensuring compliance with regulations

Required Qualifications

A combined 4 years of higher education and / or work experience, including at least 1 year in collections or customer service

Proficiency with word processing and spreadsheet software

Ability to communicate effectively and professionally over the phone

Excellent customer service skills

Mortgage collections experience is preferred