Talent.com
Director of Customer Experience
Director of Customer ExperienceVirtualVocations • Oxnard, California, United States
Director of Customer Experience

Director of Customer Experience

VirtualVocations • Oxnard, California, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Director of Customer Experience.

Key Responsibilities

Define key performance metrics and benchmarks for Customer Experience, driving continuous improvement

Provide actionable customer insights through thorough data analysis and assessment

Identify risks impacting customer satisfaction and develop proactive mitigation strategies

Required Qualifications

5+ years of experience in Technical Account Management (TAM), with 3+ years managing a TAM team

2+ years of experience managing multiple teams, including 2nd line management

Knowledge of Professional Services (PS) and experience in defining and tracking the customer journey

Proven ability to analyze customer interactions and derive actionable insights

Service-oriented mindset with a focus on customer needs and experience

serp_jobs.job_alerts.create_a_job

Director Of Customer Experience • Oxnard, California, United States

Job_description.internal_linking.related_jobs
Vice President of Customer Experience

Vice President of Customer Experience

VirtualVocations • San Buenaventura, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Experience.Key Responsibilities Lead and manage teams across Onboarding, Support, Customer Success, and Ongoing Services Develop and implement a c...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Retention

Director of Retention

VirtualVocations • San Buenaventura, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Retention to lead customer engagement and retention strategies.Key Responsibilities Own the full subscriber journey, including onboarding, renewal, and chur...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Experience Coor

Customer Experience Coor

The TJX Companies, Inc. • Santa Barbara, CA, US
serp_jobs.job_card.full_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director, Revenue Operations & Analytics

Director, Revenue Operations & Analytics

Kate Farms • Goleta, CA, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
Kate Farms is a company with heart.Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities.That’s why our mission is ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30
Director of Customer Success

Director of Customer Success

VirtualVocations • San Buenaventura, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Success.Key Responsibilities Design and execute the scaled customer success strategy across North America Lead, coach, and develop a high-performi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Enterprise Solutions

Director of Enterprise Solutions

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Enterprise Solution Engineering.Key Responsibilities Lead, inspire, and grow a team of Sales Engineers for strategic enterprise accounts Coach and develop ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Experience Director

Client Experience Director

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Client Experience Director to oversee the development and support of customer service teams in a remote environment. Key Responsibilities Train, motivate, and guide a te...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience Manager

Customer Experience Manager

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Customer Experience & Quality Assurance.Key Responsibilities Lead and manage the Voice of Customer (VoC) and Quality Assurance function, ensuring alignment wit...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Director of Customer Success

Senior Director of Customer Success

VirtualVocations • San Buenaventura, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of Customer Success to lead and expand their Customer Success team.Key Responsibilities Lead and manage the Customer Success team, providing mentorship ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Director of Customer Service

Senior Director of Customer Service

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director, Consumer & Customer Service.Key Responsibilities Set the customer service vision and strategy in partnership with senior leadership to deliver exceptio...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Assessments & Diagnostics

Director of Assessments & Diagnostics

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Assessments & Diagnostics - HR & Talent Advisory.Key Responsibilities Define and lead a global product strategy for assessment, diagnostics, and analytics ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Experience Specialist

Customer Experience Specialist

VirtualVocations • San Buenaventura, California, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Experience Representative who is passionate about the collecting hobby and knowledgeable about the platform. Key Responsibilities Engage with collectors through...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Engineering Excellence

Director of Engineering Excellence

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Engineering Excellence.Key Responsibilities Provide vision and leadership for the Engineering Excellence team, fostering a culture of innovation and account...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Director of Outbound Sales

Director of Outbound Sales

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director, Outbound Sales.Key Responsibilities : Lead, mentor, and manage a team of outbound agents and supervisors Develop and implement call center strategies to impro...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Senior Manager, Customer Experience

Senior Manager, Customer Experience

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Customer Experience (Order-to-Cash) to enhance their product team.Key Responsibilities Develop product strategy and lifecycle roadmap for order-to-cash ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Senior Consumer Experience Professional

Senior Consumer Experience Professional

VirtualVocations • San Buenaventura, California, United States
serp_jobs.job_card.full_time
A company is looking for a Consumer Experience Professional to optimize interactions between the organization and its members. Key Responsibilities Analyze complex issues to enhance member experie...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Manager of Exception Handling

Manager of Exception Handling

VirtualVocations • San Buenaventura, California, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Exception Handling.Key Responsibilities Manage a team to ensure operational excellence and adherence to customer service standards Provide training and develo...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director of Engineering

Director of Engineering

VirtualVocations • Oxnard, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Engineering to lead their Email Archive portfolio and oversee distributed teams managing large-scale data systems. Key Responsibilities Lead globally distrib...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted