Job Description
Essential Functions / Responsibilities
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters / updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Qualifications
A High School Degree or GEDHappy, welcoming, and can-do attitude with patients and coworkersExperience working in any high-volume / high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferredExcellent verbal, written, and interpersonal communication skillsDetail-oriented and a team playerComputer Proficiency and superior keyboarding skills (approximately 55 wpm)Flexible / adaptable nature to work in a continuously evolving environmentPassion for helping others in a healthcare environmentAbility to effectively interact with physicians, patients and other staff membersBilingual language skills required or preferred based on site location.Physical requirements
Ability to sit and stand for periods of time. Heavy computer use required.
Pay Rate : $18.25 per hour
The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.