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Senior Systems Analyst
Senior Systems AnalystPlaya Bowls • Dallas, TX, US
Senior Systems Analyst

Senior Systems Analyst

Playa Bowls • Dallas, TX, US
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Job Description

Job Description

ABOUT THE COMPANY

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

WHAT WE OFFER

Playa Bowls offers Competitive Compensation, Eligibility for the Annual Bonus Program, Incentive Bonus Plan, Flexible Hybrid-Remote Work-Environment, Medical, Dental, Vision, Domestic Partner Benefits, Spouse & Children Benefits, 401(k) Plan with company match, Health Savings Account, Flexible Savings Account, Paid Time Off, Advancement Opportunities, Playa Discounts, Fun Environment, Paid Holidays, Flight / Hotels paid for, Mileage Reimbursement, Company Card provided.

WHO YOU ARE

The Senior Systems Analyst is a high-impact technology guru responsible for leading advanced application support, complex systems analysis, and enterprise-wide technology initiatives. This position serves as a subject matter expert for enterprise systems, overseeing integration, optimization, and digital transformation projects. The role demands deep technical expertise, strategic problem-solving, and leadership in both project execution and cross-functional collaboration. The ideal candidate drives innovation, enhances system scalability, and ensures secure and efficient business operations.

WHAT YOU’LL DO

System Maintenance & Optimization

  • Monitor POS / BOH system updates and oversee testing and rollout to minimize operational disruptions
  • Integrate BOH systems with POS and other enterprise platforms for data consistency and operational efficiency
  • Manage and optimize back-of-house (BOH) systems such as inventory, labor scheduling, and kitchen display systems (KDS)
  • Ensure consistent configuration and performance across all restaurant locations
  • Collaborate with operations and vendors to implement custom POS features and enhancements
  • Configure and maintain POS systems, including menu setup, pricing, modifiers, and payment processing settings
  • Support system integration across platforms and ensure data consistency
  • Perform application performance monitoring and recommend improvements

Business Analysis & Documentation

  • Gather, analyze, and document business requirements for systems and processes
  • Translate business needs into detailed functional specifications and system documentation
  • Maintain up-to-date process flows, user stories, and business requirement documents (BRDs)
  • Work with stakeholders to identify pain points and suggest system improvements

    • Application Support & Troubleshooting

  • Provide Tier II technical support for enterprise applications (e.g., POS, ERP, HRIS)
  • Diagnose and resolve system issues in collaboration with IT teams and vendors
  • Monitor and analyze system incidents to identify trends and root causes

    • Quality Assurance & Testing

  • Develop and execute test plans, test scripts, and test cases for new features and enhancements
  • Conduct functional, regression, and user acceptance testing (UAT)
  • Track and manage system defects through resolution

    • Training, Documentation & Collaboration

  • Create user guides, knowledge base articles, and training materials
  • Conduct training sessions for end-users and mentor junior IT / support staff
  • Collaborate with departments to ensure smooth implementation of systems and usage

    • IT Operations Support

  • Assist in provisioning laptops and setting up accounts (Microsoft 365, Google Workspace)
  • Support asset management and offboarding procedures
  • Ensure adherence to IT security and compliance standards

    • WHAT YOU’LL BRING

  • Bachelor’s degree in information systems, Computer Science, Business Administration, or related field (or equivalent experience).
  • 3–5 years of experience in business systems analysis, application support, or IT operations.
  • Knowledge of SDLC, QA methodologies, and enterprise applications
  • Proficiency in Microsoft Office Suite, Google Workspace, and ITSM tools (e.g., Jira, ServiceNow).
  • Strong analytical, documentation, and problem-solving skills.
  • Effective communicator with the ability to collaborate cross-functionally
  • Experience with restaurant or retail systems (e.g., POS, digital ordering, loyalty) highly preferred
  • Familiarity with SQL for data validation and reporting preferred
  • Certifications such as ITIL, CompTIA, or Microsoft Azure Administrator preferred
  • Experience with cloud environments (AWS, Azure, GCP) preferred

    • WORK CONDITIONS

  • Willingness to travel is needed or required, for local shop visits and company meetings; otherwise, work is completed in a remote setting
  • Must be available to work flexible hours, including weekends and evenings
  • Must be 21 years of age to comply with state age travel requirements

    • MISSION

    Inspire and support our communities one bowl at a time.

    VALUES

    Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

    “Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

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    System Analyst • Dallas, TX, US