Emergency Communications Assistant Supervisor

Emergency Communications Assistant Supervisor

The City of Richmond Department of Emergency Communications, Preparedness and Response is seeking qualified candidates to fill the position of Emergency Communications Assistant Supervisor. This position assists in the supervision and training of staff. Work may include listening to calls to ensure quality assurance and compliance with protocols and service standards; creating monthly reports; providing employee feedback and training recommendations; and assisting with staff scheduling, training, candidate recruitment, testing, and selection. The selected candidate must be committed to providing leadership to the Emergency Communications Officers and providing the citizens of the City of Richmond excellent service as the first of the first responders in emergency situations.

Duties include but are not limited to :

• Monitoring radio and telephone calls to ensure compliance with customer service and service delivery protocol
• Analyzing emergency situations to determine and implement the best course of action
• Delivering employee performance evaluations utilizing data collected by monitoring results and direct observation
• Assisting in the training and development of employees and contributing to employee retention efforts
• Scheduling staff
• Adhering to policies and procedures
• Conducting employment interviews and making recommendations for selected candidates
• Assisting in the investigation of complaints from internal and external sources
• Providing recommendations to address employee performance concerns and suggesting appropriate disciplinary action when needed
• Performing supervisory administrative and technical duties

This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather. This position is required to work rotating shifts, routine weekends, holidays, and overtime assignments.

Minimum training and experience :

Licensing, certifications, and other special requirements :

Preferred training and experience :

Knowledge, skills, and abilities :

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly reach, finger, grasp, feel, talk, hear, see, and perform repetitive motions; frequently stand and walk; and occasionally climb, stoop, kneel, crouch, push, pull, and lift. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and / or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.