Customer Service Associate

Overview :

Under the direct supervision of the Customer Service Manager, the Customer Service Associate I performs a variety of customer service functions relating to membership sales, activity registration, facility rentals, program communication and facility service-desk duties.

Essential Duties and Responsibilities :

• Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
• Successfully operate multiple computer software packages simultaneously in order to assist customers.
• Ensure confidential use of customer information, including credit card transactions and household account information.
• Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
• Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
• Inform participants of waitlist availability, class cancellations or changes via phone and email.
• Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
• Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers.
• Comply with District financial policies. Communicate budgetary requests to supervisor.
• Act as a resource agent for community by taking initiative to seek and share information.
• Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.
• Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner.

Other Duties and Responsibilities :

Knowledge, Skills, and Abilities :

Education and Experience :

Special Considerations :

Benefits

To be considered for this position, interested individuals must complete the online application accessible at