Customer Service Representative
Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR, a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR's powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide.
Job Title : Client Care Advocate - Preneed
Location : Des Moines, IA
Start Date : Nov. 10th, 2025
Pay : $19.54 per hour + overtime pay and bonus opportunities
Training Schedule : 6-8 weeks (Monday-Friday, 7 : 30 am - 4 : 00 pm CST)
Post-Training Schedule : 8-hour shift, Monday-Friday, hours after training will be 9 : 30-6pm CST, need to be flexible with shift time
Perks and Benefits :
- $500 cash sign-on bonus
- All IT equipment provided
- Hybrid work schedule after training period (M - TH in office)
- Free lunch and parking
- Referral bonuses
- Eligible for annual bonus
- Comfortable workspaces and game rooms (varies by location)
- 17 days annual PTO plus 11 holidays and volunteer time off
- Free health insurance options - employee & children levels based on salary band
- Training & career advancement
- 6% 401(k) match and equity opportunities
- Tuition, adoption, and lifestyle reimbursement
Responsibilities :
Understands insurance products, procedures, and system capabilitiesResponds to inbound calls providing excellent customer serviceDocuments telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicableReceives and resolves telephone inquiries from parties of the contract within service standardsIdentify, communicate, and proactively work to solve problems or issuesAccurately answer all consumer / customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by StateInvestigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelinesFocuses on Global Atlantic's long-term success by building strong (internal and external) customer relationshipsResponsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance.Main contact for assigned sales representatives, accounts, and statesProvides a broad range of technical and operational support to clients and agentsKnowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacyParticipation in team meetingsProvides other duties as assigned by managementRequired Qualifications :
High School diploma or GED required1+ years of work experience in customer serviceStrong PC and Software skills, especially Microsoft Office productsInsurance industry knowledge is a plusPreferred Qualification :
Proven ability to grasp new products, concepts, and proceduresUnderstanding of the industry, sales process, and distribution channelStrong attention to detail with excellent organizational skillsGreat interpersonal and team skills requiredStrong written and oral communication skillsExcellent phone presence and presentationAbility to maintain positive attitude and composure in dealing with difficult situationsDemonstrated flexibility with schedules and time managementThis role is not eligible for visa sponsorship now or in the futureThe base salary range for this role is $30,000 - $57,000 USD
