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Business Development Representative
Business Development RepresentativeGrote Automotive - Fort Wayne • Fort Wayne, IN, US
Business Development Representative

Business Development Representative

Grote Automotive - Fort Wayne • Fort Wayne, IN, US
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Job Description

Job Description

At Grote Automotive , we do things differently — no stiff suits, no pushy sales scripts, just real people helping real customers find cars they love. Our BDC team is the voice of the dealership, making the first impression that sets the tone for the entire customer experience. We’re upbeat, team-driven, and believe that work should be fun and rewarding.

What You’ll Do :

  • Proactively reach out to potential customers through phone calls, text messages, and emails to generate appointments and build relationships.
  • Qualify and engage leads by listening to their needs, answering questions, and setting them up with the right salesperson or vehicle.
  • Research and target potential customers using tools like lead-generating programs, CRM systems, and other sales intelligence platforms.
  • Assist in refining outreach strategies, craft compelling messaging, and improve lead generation results.
  • Maintain accurate and up-to-date CRM records for all customer interactions and follow-ups.
  • Continuously learn about our inventory, promotions, and the automotive market so you can confidently guide every conversation.
  • Bring the energy — our customers can hear your smile over the phone!

Why You’ll Love This Role :

  • Competitive Pay : Starts at $17–$19 per hour, with the chance to earn weekly performance incentives (spiffs) based on your success.
  • Supportive Team Culture : Join a collaborative environment that values personal growth, teamwork, and delivering exceptional customer experiences.
  • Meaningful Impact : Play a key role in helping customers make one of life’s biggest purchases—guiding them with confidence, care, and clarity.
  • A laid-back, fun culture that celebrates wins big and small.
  • Opportunities for advancement within a fast-growing automotive group.

    • If you’re passionate about providing exceptional customer experiences and excited to grow in a rewarding role, we want to hear from you!

    Compensation : $17 - $19 hourly

    Responsibilities :

  • Develop and maintain strong relationships with existing and prospective customers.
  • Assist with customer inquiries over the phone, through text, and email while using multiple CRM systems in a timely manner.
  • Follow up with customers to maintain strong relationships and identify any potential issues or concerns with the car-buying process.
  • Must maintain a high standard of quality in dials, calls, and achieve target goals.
  • A positive, self-motivated attitude with a passion for connecting with people.
  • Strong communication skills — you’re as comfortable on the phone as you are writing a killer follow-up email.
  • The ability to thrive in a fast-paced, goal-oriented environment.

    • Qualifications :

  • US Work Authorization.
  • 18 years or older.
  • Customer Service Experience.
  • Basic Computer Skills.
  • Excellent verbal and written communication skills.
  • Ability to understand customer needs and provide solutions.
  • Strong customer relationship management skills.
  • Knowledge of the automotive industry and being bilingual (English / Spanish) is a plus.
  • Familiarity with CRM tools like Promax or similar is a plus.
  • This is an in-person position only; no remote positions offered

    • What You Bring

  • Experience in customer service, sales, or lead generation (preferred, but not required — we’ll train the right person!).
  • Familiarity with CRM tools like VinSolutions or similar is a plus.
  • Dependability is a must! Regular and reliable attendance is essential for success in this role.
  • Detail-oriented with a strong focus on people and goal achievement.
  • Demonstrates a consistently positive attitude and enthusiasm in the workplace.
  • Confident , outgoing, and persistent, with the ability to adapt to challenges.
  • Strong problem-solving skills and the ability to manage multiple tasks effectively.
  • Self-motivated and capable of working independently while meeting deadlines.
  • A collaborative team player who is open to constructive feedback and demonstrates a willingness to learn and grow.

    • About Company

    We are looking for automotive professionals who are willing to take the success they have already achieved and increase it through ongoing training and personal and professional growth.

    We encourage our people to get out and make connections in the community, and teach our people how to prospect and market themselves. We believe that if you become a "resource" to people, they, in turn, will think of you FIRST when they need a vehicle.

    That's what Grote Mitsubishi is all about...being a resource to our coworkers, customers, and our community.

    Attention all Level 3, 5% of people reading this ad :

    Technology has changed the car business. If you are not "up with the times," you will not succeed.

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    Development • Fort Wayne, IN, US