Director, Enrollment Operations

Job Description

Job Description

SUMMARY : Reporting to the Chief of Staff and Chief Information Officer, provide direction and oversight of all aspects of undergraduate (first-year and transfer) and graduate admissions enrollment systems. Support the design, creation, and testing of technology solutions for new and existing systems and modify systems and databases to address enrollment needs. Serve as a primary contact for support and training on the undergraduate and graduate admissions database and application system (Technolutions Slate) and any database-related enrollment projects. Serve as Slate Captain and liaison with Technolutions.

Serve as the lead team member in the management of the Slate database, and serve as a day-to-day contact for IT, Student Financial Services, athletics systems, and academic colleagues in the registrar’s office and in retention and student success. Oversee the management of the Admissions databases and online applications, develop testing scenarios and controls, and provide support and guidance for any staff and temporary personnel assigned to enrollment systems projects. Develop and deliver training programs for undergraduate and graduate admissions team on use and new features of enrollment systems, and serve as an ongoing resource in the use of the system.

Supervise operations and technology staff and determine project plans and timelines to meet the organization’s enrollment technology needs.

Collaborate with the enrollment management and marketing leadership team members along with partners across campus on long-term strategy for database-related initiatives and other technical system needs. This position is expected to be on-campus in Charlotte, NC at least 3 days each week with some flexibility for remote work.

This full-time, 12-month position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities

• Oversee the technical and operational infrastructure of the admissions process, ensuring seamless functionality of Slate CRM to support undergraduate and graduate enrollment marketing, recruitment, application processing, and decision release in order to meet enrollment goals.
• Design and maintain workflows for application review, decision release, and data synchronization with institutional systems like PowerFAIDS, Jenzabar, ARMS, etc.
• Manage day-to-day operations, including communication campaigns, event management, form development, data uploads, and routine system maintenance, while establishing protocols to uphold data quality and integrity.
• Surface key insights (e.g. source attribution, email performance, conversion rates, etc) through report and portal development to help drive marketing and enrollment strategy
• Enrollment operations process refinement and re-engineering to align with evolving admissions, financial aid, and enrollment marketing strategies, troubleshooting technical issues, and implementing automation to enhance efficiency.
• Perform regular data clean-up, consolidation of duplicate records, and oversight of annual cycle prep work to update application portals, purge outdated resources, and ensure compliance with institutional privacy policies.
• Collaborate with IT, student financial services, registrar and cross-departmental teams to manage system integrations, user permissions, and updates.
• Prioritize continuous improvement by attending Slate webinars, adopting new integrations,

and participating in Slate conversations across the higher-ed sector.

Non-Essential Duties :

Experience, Knowledge & Skills Required

Application Process

Does this sound like a good fit? Submit the following :

Applications received by October 17, 2025 , will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement . Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership , Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work.

Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, students, and visitors to our campus. If there are accommodations, we can provide to make your application process more accessible, please contact the Director of Human Resources (hr@queens.edu, 704-337-2297). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees, including : medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance, and legal assistance.