Cloud Support Engineer - Tech Lead

Overview

CoreWeave is the AI Hyperscaler, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you're someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry. CoreWeave powers the creation and delivery of the intelligence that drives innovation.

About the Role

As a CoreWeave Cloud Support Engineer (CSE) Tech Lead , you will elevate the technical aptitude of the Cloud Support Engineering team, helping to guide and mentor your peers while ensuring they deliver fast and accurate resolutions to complex challenges. You will focus on enabling the team through real-time guidance, training, and process improvements, stepping in hands-on as needed to ensure the highest standards of client support. You\'ll collaborate closely with leadership to implement best practices, refine troubleshooting methodologies, and advocate for the tools needed to succeed.

Responsibilities

• Enable Team Growth and Excellence
• Guide and mentor team members in building their technical skills and troubleshooting capabilities across all disciplines CoreWeave supports.
• Provide real-time feedback and coaching, reviewing tickets to identify improvement opportunities and ensure quality assurance (QA).
• Develop and deliver training sessions to improve the team\'s proficiency and efficiency in resolving customer issues.
• Collaborate with Leadership and Engineering
• Work with engineering leadership, including support to identify gaps in processes or tools that impact the team\'s ability to support clients effectively.
• Advocate for new tools and technologies to better enable the support team\'s work.
• Participate in discussions with engineering leadership to surface trends in client issues and recommend improvements to CoreWeave\'s products and infrastructure.
• Drive Technical and Process Improvements
• Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.
• Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.
• Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches.
• Knowledge Sharing and Documentation
• Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.
• Enhance the support team\'s knowledge of CoreWeave\'s products and services through continuous learning initiatives.

Qualifications

Compensation and Benefits

The base salary range for this role is $143,000 to $191,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What We Offer

The range we\'ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including :

Our Workplace

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact : careers@coreweave.com.

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a U.S. or U.S. lawful permanent resident (green card holder), refugee under 8 U.S.C. § 1157, or asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

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