Lending Communications Advocate

Job Description

Job Description

SUMMARY / OBJECTIVE :

As a Lending Communications Advocate, you provide a single source for our members and potential members when applying for a consumer loan by phone. Accurately assist members with account and loan-related issue as appropriate. This includes processing loan applications from origination to closing, answering inquires, and offering solutions to common member issues.

DUTIES & RESPONSIBILITIES :

Lending Services :

• Responsible for completing requests and capitalizing on opportunities supplied by members initiated over the phone
• Conduct consumer loan interviews and submit completed applications to Lending
• Providing guidance to members whose loan has been denied
• Analyze and discuss the credit bureau and make appropriate recommendations
• Skillfully offer fully protected options for members based on their needs utilizing our ancillary product suite (Gap, Warranty, Debt Protection)
• Processes and refer loan maintenance requests
• Understands and communicate Lending Guidelines

Artfully Crafted Advocacy :

Standard Duties :

SKILLS & COMPETENCIES :

QUALIFICATIONS / EDUCATION :

OTHER DUTIES :

CORE VALUES :

As a team member of On Tap Credit Union, you’ll come to know our K.E.G. of Excellence as the heartbeat of our organization – a set of core values that illuminate our path and guide every action and decision we make.

This is what it looks like :

Kindness is at the heart of everything we do. It’s about more than just being nice. It's about showing we are caring, empathetic, approachable, and ethical with members and each other.

Engagement reflects our commitment to being present and proactive in our roles. It's about being fully involved in our work, our community, and our members' lives. It’s about building collaborative relationships, continuously growing personally, and holding ourselves accountable.

Genuineness is about being authentic and transparent in all our dealings. It's about building trust through honesty and humility.

SAFE ACT STATEMENT This position may require the employee to register in the future as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and credit union policies and procedures.

On Tap Credit Union is proud to be an Equal Opportunity Employer who provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.