Distribution Coordinator

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

Salary Range : $44,900 - $58,900

Annual Bonus Eligibility

Comprehensive Benefits Package

Paid Time Off

401k & Company Match

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Position Summary :

The Supply Chain Service Coordinator is a skilled position. You will be the primary contact for sales & customer related service issues with regard to order fill, quality, service delivery, etc.

Key Job Responsibilities :

• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment with respective distribution management; following up to ensure resolution.
• Reconciling with the production team on unit accountability.
• Communicate and coordinate follow up with functional teams as necessary (Manufacturing, Distribution, Sales, Customer / Account).
• Prepare service reports by collecting and analyzing service issues / concerns.
• Manage large amounts of incoming calls and emails.
• Build relationships of trust through open and interactive communication with all functional areas.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to inquiries by phone or email.
• Knowledgeable on our products and distribution processes / procedures to answer questions and resolve issues.
• You will use BUSS and PC Data systems to run reports

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Key Behavioral Competencies :

Education and Work History :

The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.