Service Solution Architect

Job Description

Job Description

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

A Service Solution Architect performs the following, within the assigned market, customer and / or contract area :

• Collaborate with sales and pre-sales teams to understand customer requirements and translate them into viable service solutions.
• Design end-to-end service architectures, including SLAs and support models based on Customer needs.
• Work with technical and business stakeholders to develop high-quality proposals, presentations, and pricing models.
• Participate in customer presentations and workshops to articulate service value and approach.
• Collaborate with delivery and operations teams to ensure smooth handover and execution.
• Perform Independent and committed service-related support of new and existing customers. This includes but is not limited to answering customer and internal questions related to service scope, pricing, offerings, deadlines, and service provision dates.
• Acts as main point of contact for questions regarding service concepts for customers, internal departments, and other KNAPP subsidiaries. This Includes close communication and coordination internally and with parent company in Austria.
• Optimize and adapt existing service concepts, in document form and SAP, based on customer requirements.
• Add offers and contracts to ERP system.
• Support Management team in new business initiatives when required.
• Perform all other tasks and duties assigned.

WHAT YOU HAVE

Working Conditions and Environment :

WHAT YOU WILL GET

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and / or residence or if use of marijuana is only during “off-hours.”