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Shipping / Receiving Administrator

Shipping / Receiving Administrator

Oculus IncArlington, WA, US
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Job Description

Job Description

Company Overview / About Us :

OCULUS is a family-owned medical device company founded and headquartered in Germany over 125 years ago. Since then, the company has expanded globally and was established in the USA more than 20 years ago. OCULUS develops first-class instruments for eye diagnostics (ophthalmic medical equipment) for optometrists and ophthalmologists. Our team of professionals takes pride in providing high quality products, comprehensive product education, and exceptional customer service to doctors and their staff.

Website : OCULUS - First class instruments for eye diagnostics

What We Offer :

Benefits : Company covers 100% healthcare insurance premiums for employees and for dependents, paid time off starts at 3 weeks annually, nine paid holidays, life insurance, short-term and long-term disability insurance and a 401(k)-retirement plan including a company match.

Company Culture : We offer a collaborative work environment, opportunities for professional growth, and the chance to contribute to an evolving health-care organization dedicated to enabling eye care practitioners to preserve their vision.

How to Apply :

  • Complete the online application : Only online applications will be accepted.
  • Complete the assessment : https : / / www.ondemandassessment.com / o / JB - ESDAMI46T / landing?u=1156200

Copy and paste this URL into a web browser of a PC or laptop to begin the assessment

  • Please take your time, focus, and be as honest with yourself as possible when responding.

    • Job Overview

    The Shipping & Receiving Administrator supports the Service Department by coordinating shipping and receiving activities, coordinating service-related equipment logistics, fulfilling small parts orders, and processing purchase orders to the parent company. This role also serves as the primary point of contact (POC) for service equipment tracking, including loaner units, customer repairs, and warranty returns. Additionally, this position provides backup support to Service Administrators with customer service tasks, including answering phones and assisting with customer inquiries.

    Essential Duties and Responsibilities (other duties may be assigned) :

    Shipping & Receiving :

  • Receive and inspect incoming parts and equipment for accuracy and quality.
  • Enter receipts into ABAS, ensuring proper documentation and inventory tracking.
  • Pull, pack, and prepare outgoing small parts and equipment for shipment.
  • Generate and apply appropriate shipping labels and documentation.
  • Coordinate and schedule carrier pickups for outgoing shipments.
  • Maintain accurate shipping and receiving records within ABAS.
  • Track shipments and provide internal updates as needed.

    • Order Fulfillment :

  • Pick and stage small parts accurately for order fulfillment.
  • Pack and secure equipment to ensure safe and damage-free delivery.
  • Verify part numbers, quantities, and any special handling requirements.

    • Service Equipment Returns :

  • Act as the point of contact for the tracking of all service equipment and processing

    • Loaner equipment is issued (to customers.

  • Customer-owned equipment sent in for servicing.
  • Warranty equipment returned for repair or replacement.
  • Communicate status updates with customers and technicians throughout the process.
  • Ensure all transactions are documented accurately in ABAS and tracking logs.

    • Purchase Order Processing :

  • Generate purchase orders in ABAS for parts and equipment needed from the parent company.
  • Send POs to the appropriate contact at the parent company and track order status.
  • Receive incoming goods against POs upon delivery, verify for accuracy and quality.
  • Post received items into ABAS and ensure proper storage and labeling of stock.

    • Supply Ordering & Maintenance :

  • Monitor inventory of shipping and packaging supplies.
  • Order and maintain stock of materials such as boxes, labels, and protective packaging

    • Administrative Backup & Customer Service :

  • Provide backup support to Service Administrators as needed.
  • Answer and route incoming phone calls professionally.
  • Assist with customer inquiries regarding orders, shipments, or service equipment.
  • Support Service Administrators with clerical tasks, email correspondence, and data entry

    • Collaboration and Company Fundamentals :

  • Collaborate with other departments and promote teamwork within the OCULUS teams to deliver quality service, productivity, and business results.
  • Uphold and model company fundamentals at all times, contributing to a positive, respectful, and high-performing work environment.

    • Qualifications :

  • High school diploma or equivalent; coursework in logistics, supply chain, or business administration preferred.
  • Minimum 1 year of experience in shipping / receiving, logistics, purchasing or customer service role.
  • ERP system experience required; ABAS software experience strongly preferred.
  • Strong organizational skills, attention to detail, and accuracy in data entry.
  • Excellent written and verbal communication skills, including professional phone etiquette.
  • The ability to multitask in a fast-paced environment and collaborate with cross-functional teams.

    • Physical Demands and Work environment :

  • Work is performed in both an office and warehouse / shipping environment.
  • Exposure to standard office conditions (computers, phones, office equipment) as well as warehouse conditions (noise, dust, packaging materials
  • Regularly required to stand, walk, bend, and reach throughout the workday.
  • May occasionally require extended periods of standing or repetitive tasks
  • Frequently required to lift, move, and carry items up to 25 lbs.; occasionally up to 50 lbs.
  • Ability to safely handle delicate and sensitive equipment.
  • The company provides a smoke and vape-free environment on company premises for its employees, customers, and visitors.
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