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Business Manager

Business Manager

Agriland FSWinterset, IA, US
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Job Description

Job Description

AGRILAND FS is looking for a Business Manager to lead and coordinate key operational functions across departments, driving performance, profitability, and long-term success. This critical role partners with Directors and cross-functional teams to ensure strategic alignment, financial oversight, and operational efficiency.

Core Responsibilities :

Strategic Business Planning :

Partner with senior leadership to develop long-term business strategies that support the cooperative's mission and growth objectives

  • Conduct SWOT analyses to evaluate factors impacting business performance.
  • Lead cross-functional initiatives to align sales, customer service, and operational strategies with cooperative goals.
  • Liaise with government agencies and legal teams, managing relevant programs and compliance.

Budget Development and Oversight :

  • Prepare and manage annual departmental budgets, ensuring alignment with the cooperative's strategic and financial objectives.
  • Work closely with Finance to support audits and profitability analysis.
  • Work with department heads to forecast resource needs and allocate funds effectively to support operational goals.
  • Support price model development and Implement cost-saving initiatives to maximize profit margins without compromising quality or service.
  • Sales Commissions Management :

  • Develop and administer competitive sales commission structures to motivate the sales team and align with cooperative objectives.
  • Ensure transparency and fairness in commission calculations, providing clear communication to the sales team.
  • Manage and report on the Annual Sales Program, including goal tracking and progress updates.
  • Customer Service Team Leadership :

  • Oversee the recruitment, training, and development of a high-performing customer service team to ensure exceptional customer experience.
  • Establish and monitor customer service KPIs, such as response times, resolution rates, and customer satisfaction scores.
  • Implement strategies to address customer feedback, resolve escalations promptly, and maintain strong relationships with cooperative members.
  • Foster a culture of accountability, empathy, and continuous improvement within the customer service team.
  • Data-Driven Decision Making :

  • Utilize financial and operational data to track KPIs, such as sales growth, profit margins, and customer retention rates.
  • Generate actionable insights from data analysis to inform strategic decisions and process improvements.
  • Leverage CRM and financial software to streamline reporting and enhance decision-making accuracy.
  • What we need from you :

  • Bachelor's degree in Business Administration, Retail Management, or a related field
  • Proven experience in retail or business management, with a track record of delivering results
  • Strong leadership, interpersonal, and communication skills
  • Demonstrated expertise in managing budgets, compensation structures, and sales performance
  • Advanced financial acumen with the ability to analyze margins, pricing, and profitability
  • Ability to lead across departments and collaborate with stakeholders at all levels
  • Proficiency in Microsoft Office and business systems such as CRM and ERP platforms
  • Strong problem-solving, organizational, and decision-making skills
  • What we offer our team :

  • Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match
  • Paid time off, sick pay, and paid holidays
  • Competitive benefits including medical, dental, vision, and more
  • Opportunity to take a strategic leadership role in a dynamic, customer-focused organization
  • Opportunity to make an immediate impact with a strong team dedicated to success
  • Are you a good match to join the AGRILAND FS Team? Apply now!

    AGRILAND FS is an equal opportunity employer

    Must be able to pass all pre-employment testing along with a background check.

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