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EXECUTIVE CITYWIDE DIRECTOR, SNAP INTERNAL CONTINUOUS QUALITY IMPROVEMENT (SICQI)
EXECUTIVE CITYWIDE DIRECTOR, SNAP INTERNAL CONTINUOUS QUALITY IMPROVEMENT (SICQI)NYC Jobs • Brooklyn, NY, US
EXECUTIVE CITYWIDE DIRECTOR, SNAP INTERNAL CONTINUOUS QUALITY IMPROVEMENT (SICQI)

EXECUTIVE CITYWIDE DIRECTOR, SNAP INTERNAL CONTINUOUS QUALITY IMPROVEMENT (SICQI)

NYC Jobs • Brooklyn, NY, US
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Executive Citywide Director, Snap Internal Continuous Quality Improvement

The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs / services. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency. Under the direction of the SNAP ADC of Citywide Administrative Coordination and Special Services & Projects, with wide latitude for the exercise of independent action and judgment, the Executive Citywide Director of SNAP Internal Continuous Quality Improvement (SICQI) is responsible for the strategic management and oversight of program resources allocated to improve the federally mandated SNAP Payment Error Rate (PER) and Case and Procedural Error Rate (CAPER) for New York City. The Executive Citywide Director is responsible for a quality assurance program that includes independently initiated case reviews performed by SICQI Case Reviewers to provide rapid feedback to SNAP Operations staff on the quality of their casework.

FIA's Supplemental Nutrition Assistance Program (SNAP) is recruiting for one (1) Administrate Manager NM III to function as Executive Citywide Director, SNAP Internal Continuous Quality Improvement (SICQI) who will :

  • Develop, implement, and maintain a comprehensive quality assurance program to improve the performance of eligibility operations within the Supplemental Nutrition Assistance Program.
  • Oversee and guide implementation of quality assurance program to ensure effectiveness, efficiency, and compliance with all relevant federal, state and local requirements.
  • Responsible for the coordination, review and analysis of SICQI operations to ensure registered cases comply with quality control standards mandated by federal, state and agency authority.
  • Work in conjunction with the DSS Office of Procedures and Training / Workforce Development to ensure that trainings developed for SNAP and SICQI are focused on operations efficiency, management of innovative error prevention, and corrective action techniques and methods.
  • Provide guidance and technical assistance to SNAP leadership on SNAP quality improvement practice and coordinate with FIA Executive leadership on the drafting of policy and procedures manuals, memoranda, and other instructional guides for the improvement to reduce error rates.
  • Prepare high level reports and memoranda on quality assurance findings and recommendations. Communicate results to FIA Executive stakeholders.
  • Represent SNAP administration during federal, state, and internal quality control reviews and audits, providing input and feedback on quality control reviews.
  • Participate in the drafting of policy and procedures manuals, memoranda, and other instructional guides by using information gathered from governmental regulations, management policy decisions, background research, following agency format, to standardize work activity in compliance with laws, regulations, and policies.

Work Location : 95 Evergreen Ave., Brooklyn, NY Hours / Schedule : Monday Friday, 9 : 00am-5 : 00pm ADM MANAGER-NON-MGRL FRM M1 / M2 - 1002C

Minimum Qualifications :

  • A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical / administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
  • An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
  • A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
  • Education and / or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical / administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.

    • Preferred Skills :

  • Exemplary supervisory leadership and experience, which includes strong communication and writing skills.
  • Ability to work well in a fast-paced deadline driven environment.
  • Well organized, solutions-oriented exceptional research and problem-solving skills.
  • Working knowledge of SNAP processes

    • This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

    As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .

    New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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