Priority Banker (Remote following onsite training)

Job Title : Contact Center Priority Banker

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions' financial products and services.

Primary Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
• Achieves required levels of inbound / outbound phone calls from the top 10% of Regions customer base
• Educates and advises customers on products and services, including all loan and deposit types
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Completes work with a limited degree of supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https : / / fedregistry.nationwidelicensingsystem.org for more information.

Requirements

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required :

Preferences

Skills and Competencies

One (1) year of banking experience

Class begins November 17, 2025

Onsite

Training Work Schedule : (Monday-Friday 8 : 00am-5 : 00pm)

Work from home after 90 days

Work Schedule following training : 4 days Monday-Friday 10am-7pm CST (off days Tuesday, Wednesday or Thursday) AND Saturday or Sunday 8am-5pm CST

Off days will be assigned based on business needs

This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location in Nashville, TN. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target :

Minimum : $41,600.00 USD

Median : $46,970.00 USD

Incentive Pay Plans : This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Perimeter Hill

Location : Nashville, Tennessee

Equal Opportunity Employer / including Disabled / Veterans