IT Service Desk DirectorVirtualVocations • Concord, California, United States
IT Service Desk Director
VirtualVocations • Concord, California, United States
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A company is looking for a Director, Global IT Service Desk.
Key Responsibilities
Manage and develop a globally deployed customer-focused IT support team
Drive excellence in customer service and technology service management
Champion the adoption of AI-powered solutions to enhance service delivery
Required Qualifications
BS degree in Computer Science, Information Technology, or relevant field; Master's preferred
Minimum 15 years of experience in a technical service-related field with at least 7 years in a managerial role
Proven experience implementing AI or intelligent automation solutions in IT service management
Enterprise transformation and change management experience in high-growth environments
Leadership skills supporting globally distributed teams
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It Service Desk • Concord, California, United States
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