Customer Care Professional

Customer Care Manager

Hatfield, PA

A Fortune 500 company and one of Americas top residential builders is looking for a customer care professional for their team. If you are a Customer Care Manager, Warranty Associate or Customer Service professional this may be a great next step for you!

Top 3 national builder

closing over

530 homes

in the market this year and offering continued stability.

Quarterly

bonuses, strong base salary

and

$500 / month

auto allowance

Great team culture and

internal promotion

opportunities.

Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.

What you will

Conduct homeowner assessments on an as needed basis.

Determine if corrective work order is needed.

Lead root-cause analysis.

Schedule, organize, and execute service work through vendors collaboratively with customer care coordinator.

Manage trades to completion of service requests to customers satisfaction.

Establish and maintain positive customer relationships.

Responsible for quality inspections of the home prior to delivery to the customer.

Determine trade accountability for back charges and P.Os.

Authorize payment for work performed up to approval limits.

Follow applicable legal protocol and process necessary workflow.

Responsible for customer satisfaction metrics related to customer service.

What you will

Minimum High School Diploma or equivalent.

Valid Driver’s License because driving is an essential function of this position.

Minimum of 1-3 years customer service and warranty experience or equivalent.

Strong customer orientation and ability to adapt / respond to different personality types.

Strong emphasis on quality of service and follow-up.

Basic construction skills and knowledge preferred.

Excellent communication and listening skills.

Ability to manage warranty / customer service processes.

Basic computer skills.

Conflict resolution skills.

Cost management.