Floor Manager

Position : Floor Manager

Location : Chicago, IL

Reports to : General Manager

About Us :

Ox Bar & Hearth™ is a neighborhood restaurant in Lincoln Park, rooted in seasonality, hospitality, and craftsmanship. We’re building a team of passionate, talented individuals who take pride in delivering exceptional guest experiences in a warm, welcoming environment.

Position Overview

We’re now seeking a passionate Service Manager. The Service Manager is a hands-on leader responsible for overseeing front-of-house operations, ensuring exceptional guest experiences, and supporting a culture of warmth, professionalism, and accountability. This role bridges hospitality and leadership through coaching the team, maintaining service standards, and helping drive operational and financial success.

Key Responsibilities

• Provide genuine and professional hospitality at all times.
• Lead and inspire a service-driven front-of-house team with a strong floor presence; act as a key service leader.
• Engage with guests to build relationships and resolve concerns quickly and graciously.
• Collaborate with the culinary team and General Manager to ensure seamless alignment between food, beverage, and service.
• Oversee daily floor operations including pre-shift meetings, table assignments, pacing, and guest flow.
• Ensure all health, safety, and sanitation standards are followed.
• Support team members in upholding expectations around timeliness, dress, and workplace behavior.
• Lead a culture of high standards, hospitality, and professional growth.
• Set restaurant ambience to standards - music, lighting, temperature, and cleanliness.
• Support onboarding, training, and ongoing development of the team.
• Support operational excellence through scheduling, labor management, inventory & cost control, and hands-on problem-solving in collaboration with leadership.
• Foster an environment that is welcoming, collaborative, and respectful.
• Perform other duties as assigned.

Qualifications

Job Type : Full-time

Compensation : Salary ($60,000.00 - $70,000.00)

Benefits & Perks : Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses, Dining Discounts