Contact Center EngineerVirtualVocations • Washington, District of Columbia, United States
Contact Center Engineer
VirtualVocations • Washington, District of Columbia, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Contact Center Engineer to oversee and optimize contact center technologies and processes.
Key Responsibilities
Configure and customize contact center software to meet business needs and implement new tools
Collaborate with IT, Engineering, and vendors to resolve technical challenges and enhance contact center workflows
Identify automation opportunities to improve agent efficiency and customer self-service options
Required Qualifications
6+ years of experience managing contact center software in a call center environment
Proven experience in leading and developing team members in a contact center
Strong knowledge of contact center technologies, including Zendesk and Nice InContact CX1
Experience in project management and process improvement
Willingness to travel to the office quarterly for collaboration
serp_jobs.job_alerts.create_a_job
Engineer • Washington, District of Columbia, United States
Job_description.internal_linking.related_jobs
Our Mission At Dobbs Defense, we deliver mission-centric IT, Cyber, and data analytics solutions for our government and commercial clients through the convergence of automation, innovation, tr...serp_jobs.internal_linking.show_more
Responsibilities include, but are not limited to : .Demonstrated experience creating and managing virtual environments.Systems administration of hardware and software in support of maintenance, devel...serp_jobs.internal_linking.show_more
SimVentions is a 100% employee-owned business and has consistently been voted one of Virginia's Best Places to Work.SimVentions is seeking a System Administrator to maintain servers for compliance ...serp_jobs.internal_linking.show_more A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Work wi...serp_jobs.internal_linking.show_more A company is looking for a Contact Center Bilingual Agent - Yup'ik.Key Responsibilities Handle inbound and outbound calls, addressing customer inquiries and concerns Research issues, resolve com...serp_jobs.internal_linking.show_more 
Join Earth's Most Customer-Centric Company.You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers.Our Data Center Engineerin...serp_jobs.internal_linking.show_more
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...serp_jobs.internal_linking.show_more
Data Center Design Engineering Manager.Onsite | Contract to Hire | AMER Region Travel Required.We’re seeking an experienced.
Data Center Design Engineering Manager.This role ensures design int...serp_jobs.internal_linking.show_more
Provide general program information and / or general position overview.Example : The [Name] Group at Leidos currently has an opening for a [Job Title] to work in our [City, State] office.This is an ex...serp_jobs.internal_linking.show_more A company is looking for a Manager, Contact Center Operations to lead and optimize the performance of their sales and service teams.
Key Responsibilities Build and sustain a high-performance cultu...serp_jobs.internal_linking.show_more 
Federal Law Enforcement Agency.The ICAM Systems Administrator will be responsible for the management, configuration, and support of enterprise-level Active Directory, Azure AD, and Okta environment...serp_jobs.internal_linking.show_more
Consulting / Business Management.Salaried High Fringe / Full-Time.LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed.Investing in tec...serp_jobs.internal_linking.show_more
Lead Platform Engineer (Citrix).Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative...serp_jobs.internal_linking.show_more A company is looking for a Contact Center Agent to handle customer inquiries and provide exceptional service.Key Responsibilities Handle inbound and outbound calls, addressing customer inquiries ...serp_jobs.internal_linking.show_more A company is looking for a Supervisor I Contact Center.Key Responsibilities Identify training and performance needs, monitor performance, and develop action plans for team improvement Partner wi...serp_jobs.internal_linking.show_more 
Contact Center Project Manager.Location : Local to DC - Hybrid Local candidates from the DMV areas are preferred Duration : Long Term Job Des.serp_jobs.internal_linking.show_more A company is looking for a Contact Center Engineer to oversee and optimize contact center technologies and processes.Key Responsibilities Configure and customize contact center software to meet b...serp_jobs.internal_linking.show_more Join Earth's Most Customer-Centric Company.You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers.Our Data Center Engineerin...serp_jobs.internal_linking.show_more Cloud Contact Center Support Specialist.SSA's Digital Modernization Strategy.Join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive...serp_jobs.internal_linking.show_more 
Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world.As a premier global asset management organization with more than 85 years of experience, we p...serp_jobs.internal_linking.show_more
Data Center Engineer (VDI)
Dobbs Defense Solutions, LLC • Annapolis Junction, MD, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
System Engineer
ManTech • Fort Meade, MD, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
NAVAIR- Journeyman Linux System Administrator
SimVentions, Inc • Hughesville, MD, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Manager, Contact Center Operations
VirtualVocations • Alexandria, Virginia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Bilingual Contact Center Agent
VirtualVocations • Alexandria, Virginia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Data Center Chief Engineer, DCC Communities
Amazon • Ashburn, VA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Sr Specialist, Systems Engineer (Cost Engineer - TruePlanning)
L3Harris Technologies • MONTGOMERY VILLAGE, Maryland, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Data Center Engineer
IntePros • Herndon, VA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Data Center Engineer
Leidos Inc • Bethesda, MD, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Contact Center Operations Manager
VirtualVocations • Rockville, Maryland, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
ICAM Systems Administrator
Leidos • Upper Marlboro, MD, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Contact Center Architect
LMI Consulting, LLC • Tysons, VA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Platform Engineer (Citrix)
Capital One • BALTIMORE, Maryland, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Contact Center Agent
VirtualVocations • Alexandria, Virginia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Contact Center Supervisor
VirtualVocations • Washington, District of Columbia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Contact CenterProject Manager
Technogen • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Contact Center Engineer
VirtualVocations • Baltimore, Maryland, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Data Center Chief Engineer, Data Center Communities
Amazon • Chantilly, VA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Cloud Contact Center Analyst
Leidos Inc • Baltimore, MD, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Analyst, Contact Center Services (Trader)
T Rowe Price • Owings Mills, MD, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted