Customer Experience Specialist

Now Hiring : Customer Experience Specialist - Be the Voice of Quality Automotive!

Are you passionate about people, love problem-solving, and thrive in a fast-paced environment? Quality Automotive is looking for a Customer Experience Specialist to join our team and help us deliver exceptional service every day.

About Us :

Since 1996, we’ve been keeping our community safe and on the road with trusted automotive service. Our customers count on us for honest communication, high-quality work, and a smooth, stress-free experience. We value teamwork, integrity, and a positive attitude and we’re growing!

What You’ll Do :

As a Customer Experience Specialist, you’ll be the friendly face and helpful voice that guides our customers through their service experience. From the first phone call to the final follow-up, your role is to create confidence, clarity, and comfort.

Your day might include :

• Greeting customers with warmth and professionalism.
• Occasionally giving customers a ride to and from work or home.
• Explaining vehicle health reports and service recommendations.
• Scheduling appointments and managing the shop calendar.
• Communicating with technicians to provide accurate updates.
• Handling questions, concerns, and follow-ups with care.
• Supporting a clean, organized, and welcoming front office.
• Brainstorming ideas for marketing and social media.
• Create and implement new and better ways to improve our customer experience.

What We’re Looking For :

Strong communication skills and a natural ability to connect with people.

What We Offer :

Join a team that values transparency, respect, and going the extra mile-for both customers and coworkers.

Interested? Email your resume to qualityauto.denise@gmail.com. We’d love to meet you!