Bi-Lingual Care Coordinator

Job Description

Job Description

Job Summary : As a Scheduling Coordinator, you will be the primary first point of contact for clients and caregivers in your region. You will be responsible for the timely scheduling of caregivers to meet the scheduled needs and care of clients. You will also be responsible to supervise caregivers for your region, ensuring they are upholding the company’s mission and providing quality care to clients.Job Responsibilities :

• Prioritize your assignment of open client schedules and complete work assigned by supervisor timely.
• Directly manage and oversee the coordination of new client referrals to ensure timely staffing. Ensures operational leaders are kept informed on all activities impacting admission.
• Ensure caregiver schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and put cost controls in place to ensure client needs are met within budget.
• Receive, investigate, and resolve client complaints related to scheduling and clients’ care needs. Work with a supervisor to resolve considerable complaints of a more serious nature.
• Ensure all caregivers receive progressive disciplinary action for non-clinical performance issues as necessary with the direction of your supervisor.
• Act as an advocate for caregiver who have experienced any type of concerns such as payroll issues, concerns with a client, etc.
• Concisely document interactions and changes with clients and caregivers in the EMR. Constantly keep the information in the EMR as up to date as possible.
• Work with state care managers when applicable to update on changes in client care needs and to resolve care issues or concerns.
• Communicate recruiting needs to operational leaders and the recruiting department. Participate in recruitment, hiring and orientation activities as needed.
• Collect service agreements and non-medical forms from clients / contacts as assigned by supervisor.
• Handle all phone interactions with internal and external callers efficiently and courteously
• Demonstrate proper judgment, problem-solving and planning skills, commitment to the Company’s mission, self-sufficiency and initiative, compassion and respect for the elderly, and the ability to internalize constructive criticism properly
• Other duties may be assigned as business needs change.

Job Requirements :

Work Environment and Physical Demands :

COHOSTAFF

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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