F&B Server - Part Time

Job Description

Job Description

Description :

The Food & Beverage Server will provide attentive and efficient service to our guests, ensuring a positive dining experience. As a Server, you will play a vital role in delivering excellent hospitality and contributing to the overall success of our food and beverage operations.

The Food & Beverage Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media / 5-star compliments or reviews on OTA’s.
• Greet guests warmly and assist with menu selection.
• Take food and drink orders accurately and promptly.
• Deliver orders to tables and ensure correct presentation.
• Provide recommendations on menu items and specials.
• Demonstrate knowledge of the "Big 9" Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions
• Prepare and cork bottles of wine for tableside bottle service
• Upsell additional items or beverages to enhance the dining experience.
• Collaborate with kitchen and bar staff to ensure timely and accurate service.
• Process guest payments and maintain accurate cash handling procedures.
• Ensure cleanliness and organization of tables, dining areas, and service stations.
• Follow health and safety guidelines, including food safety standards.
• Give guests a friendly farewell upon departure.
• Ensure daily setup and closure procedures are complete; complete prep for next shift.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Follow Hotel policies with lost and found items.
• Other duties as assigned.

Requirements : Job Requirements

Supervision

Education and Experience

Working Conditions