Commercial Account Specialist

Job Description

The Commercial Account Specialist is responsible for selling new accounts and maintaining and expanding the relationships with existing commercial accounts. The Commercial Account Specialist must reflect and represent Hamilton Parker’s core values, H.E.A.R.T (History, Enthusiastic, Adaptive, Reputable, Team-Oriented).

JOB RESPONSIBILITIES

• Provide excellent customer service and maintain professional relationships with all current and potential customers.
• Represent the company to builders, architects, general contractors, and designers in a courteous and professional manner.
• Be as knowledgeable as possible about each of the company’s divisions to provide customers with adequate information for their needs.
• Keep showroom hours to assist clients and team.
• Balance commercial sales leads and customer requests, and coordinate as needed between showroom hours and field time.
• Meet assigned targets for sales and profitability.
• Manage CRM (Customer Relationship Management).
• Maintain business contacts in Outlook and P21.
• Strategically think and develop solutions for clients.
• Assist customers with any errors or concerns to provide a comfortable, equitable, and timely resolution.
• Respond to customer requests and sales leads in a timely manner.
• Attend meetings and fill out sales and mileage reports in a punctual fashion.
• Remain flexible and fill in as needed to best support the team and company.
• Continual self and formalized training to remain knowledgeable of product lines.
• Additional duties as assigned by director.

SKILLS, ABILITIES & KNOWLEDGE

WE OFFER

We are an equal opportunity employer.