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System Analyst

System Analyst

MenloKansas City, MO, United States
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Duties and Responsibilities

  • Perform troubleshooting and resolution.
  • Perform troubleshooting on mobile devices, iPhone / iPad and Android.
  • Perform troubleshooting on Network Printer and Multi-functional Devices.
  • Perform troubleshooting on Microsoft Office Products. (O365 environment)
  • Perform troubleshooting on Mac devices.
  • Work daily with customers via phone, and email, and online chats.
  • Accurately record all work and troubleshooting in tickets in ticketing system.
  • Assist customers and staff with general hardware and software challenges.
  • Perform other duties as assigned.

Requirements

Required Skills and Abilities

  • Excellent verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to work in a fast-paced, demanding environment.
  • Excellent customer service and interpersonal skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations.
  • Maintain positive and professional attitude.
  • Able to clearly document technical processes.
  • Able to manage time effectively and work efficiently, both with and without direct supervision.
  • Exceptional analytical and troubleshooting skills.
  • Excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
  • Great attention to details, organizational skills, and ability to prioritize and manage multiple simultaneous tasks.
  • Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively.

    • Physical Requirements

  • Extended viewing of computer screen.
  • Sitting for extended periods of time.
  • Normal office environment with little exposure to excessive noise and temperature changes.

    • Education and Experience

  • High school diploma or equivalent.
  • Customer service experience.
  • Helpdesk Support experience.
  • 2+ years of experience in ticketing system.
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    System Analyst • Kansas City, MO, United States