Guidewire.NET Product Support Analyst || USA Remote ||

Hi Folks, Hope you are doing great! Job Title : Guidewire .NET Product Support Analyst Location : USA Remote Rate : $55 / hr on C2C or $45 / hr on W2 Long Term A Guidewire .NET Product Support Analyst plays a crucial role in ensuring the smooth operation and optimal performance of Guidewire applications, often within the insurance industry. This role typically combines elements of technical support, system analysis, and sometimes development, with a specific focus on Guidewire products and the .NET framework. Job Summary : The Guidewire .NET Product Support Analyst is responsible for providing technical support, troubleshooting, and issue resolution for Guidewire applications, particularly those integrated with or customized using the .NET framework. This role acts as a bridge between business users and technical teams, ensuring that Guidewire solutions meet business needs and operate efficiently. The ideal candidate will have a strong understanding of Guidewire products (PolicyCenter, ClaimCenter, BillingCenter, etc.), experience with .NET technologies, and excellent problem-solving and communication skills. Key Responsibilities :

• Incident and Problem Management :
• Provide first and second-line technical support for Guidewire applications, resolving incidents and fulfilling service requests in a timely manner.
• Diagnose and troubleshoot complex technical issues related to Guidewire configuration, integration, and performance, often involving .NET codebases.
• Escalate complex issues to senior technical teams, development teams, or Guidewire support when necessary, ensuring proper documentation and follow-up.
• Perform root cause analysis for recurring issues and implement preventive measures.
• System Monitoring and Maintenance :
• Monitor Guidewire application health, performance, and integrations to proactively identify and address potential issues.
• Perform routine maintenance tasks, including log analysis, data validation, and system checks.
• Assist with deployment and release management activities for Guidewire applications and related .NET components.
• Configuration and Customization Support :
• Understand and support existing Guidewire configurations and customizations, including GOSU, XML, and potentially .NET extensions.
• Assist in the testing and validation of new configurations, enhancements, and patches.
• Provide insights and recommendations for optimizing Guidewire application performance and usability.
• Data Analysis and Reporting :
• Utilize SQL and other data analysis tools to query databases, extract information, and troubleshoot data-related issues within Guidewire.
• Generate reports and provide insights on application performance, issue trends, and user activity.
• Collaboration and Communication :
• Liaise with business users, product owners, business analysts, and development teams to understand requirements, clarify issues, and communicate solutions.
• Translate technical issues into clear, understandable language for non-technical stakeholders.
• Participate in daily stand-ups, team meetings, and contribute to knowledge sharing within the support team.
• Documentation and Knowledge Management :
• Create and maintain detailed documentation for support procedures, troubleshooting guides, and common issues.
• Contribute to the knowledge base to improve self-service capabilities and reduce resolution times.
• Continuous Improvement :
• Identify opportunities for process improvement, automation, and optimization within the Guideware support function.
• Stay updated with the latest Guidewire product releases, features, and industry best practices. Required Skills and Qualifications :
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 2+ years of experience in application support, technical support, or a similar role, specifically with Guidewire products.
• Strong understanding and hands-on experience with at least one Guidewire product (PolicyCenter, ClaimCenter, or BillingCenter).
• Proficiency in the .NET framework (C#, ASP.NET, etc.) and related technologies.
• Solid experience with SQL for database querying and troubleshooting.
• Familiarity with web services (SOAP, REST) and integration concepts.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with IT Service Management (ITSM) tools (e.g., Jira, ServiceNow) and processes (ITIL). Preferred Skills and Qualifications :
• Guidewire certification(s).
• Experience with GOSU.
• Familiarity with cloud platforms (e.g., AWS, Azure) if Guidewire applications are cloud-hosted.
• Experience with Agile development methodologies (Scrum, Kanban).
• Knowledge of the insurance domain (P&C insurance a strong plus). abhishek@dynasticx.com