Bilingual Intake Coordinator

A company is looking for a Bilingual Intake Coordinator to manage inbound requests and facilitate the authorization process.

Key Responsibilities

Document demographic information from telephonic, fax, or emailed requests within the care management system

Make outbound calls to follow up on discharge information or request updated clinical information for concurrent review

Screen inquiries to determine necessary services for certification and provide certification based on established guidelines

Required Qualifications

2+ years of experience in a high-volume call center or customer support environment

GED or High School Diploma

Fluent in reading, writing, and speaking Spanish and English

Experience in medical, claims, or collection call center is a plus

Medical Terminology Certification is a plus