Onboarding Manager

A company is looking for an Onboarding Manager responsible for overseeing the entire process of bringing new clients onboard.

Key Responsibilities :

Oversee and manage the end-to-end customer onboarding process

Act as the main point of contact for the client throughout the onboarding process

Coordinate training and provide support until clients transition to the Support team

Qualifications and Skills :

Experience with project management tools like Jira and customer support platforms like Zendesk

Strong organizational and multitasking abilities to manage multiple onboarding projects simultaneously

Ability to set clear expectations and manage scope

Experience working with complex software or content management systems is preferred

Familiarity with client training and product adoption strategies is preferred